West Midlands
Up to 100k
Hybrid
2 days per week in the office
3 days travelling to customer sites
Enterprise Level Account Management and Sales Experience
Fintech experience is desirable
Benefits
- Private Medical
- Group Income Protection
- Car Allowance
- Bonus Scheme
I am working with an enterprise level SaaS Client who is currently looking for a Head of Partnerships to support Enterprise account growth through increasing account value, driving adoption of services, maximising retention through the delivery of partner strategy.
This is a strategic senior leadership position.
You should be someone that knows how to engage, retain and maximise value of enterprise level accounts, that understands and improves strategic partnerships.
You will be involved with developing account management strategy alongside other senior stakeholders.
You will drive customer success within the channel, which includes acting as a conduit for any issues.
You will line manage a team of account managers.
They are looking for someone with experience in SaaS sales solutions, and working within regulated industries such as finance, pensions, or insurance. SaaS is highly desirable.
Experience And Skills Required
- SaaS environment is absolutely essential
- Experience in Enterprise level Client relations, Customer Success or Account Management is also essential.
- Strong and inspirational leadership
- Strategic and commercially focused
- Excellent stakeholder communication skills
- Analytic approach using data driven insight
- B2B Customer Journey Management
- Demonstrable experience in driving B2B customer satisfaction
- Demonstrable experience driving account revenue through clear strategy, consistent delivery, operational alignment, actionable analytics and identifying opportunities for monetisation and growth
- Acting as an escalation point for issues your customers face.
- This role requires regular customer travel, you will need to hold a UK Drivers License
Desirable
- Regulated industry experience such as Finance, Pensions, Insurance
- Experience with full SDLC
