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- Tasks: Lead and optimise guest experiences from booking to post-stay.
- Company: Growing accommodation provider in North London with a dynamic culture.
- Benefits: Competitive salary of £50,000pa and opportunities for career growth.
- Why this job: Shape the future of guest care in an ambitious, hands-on environment.
- Qualifications: Senior-level experience in hospitality and strong leadership skills.
- Other info: Join a collaborative team focused on delivering exceptional service.
The predicted salary is between 42000 - 58000 £ per year.
The Role: Head of Guest Care
Location: North London
Sector: Serviced Apartments
Salary: A GBP 50,000pa
I am delighted to be working with this growing accommodation provider. We are looking for a commercially astute, strategic, and dynamic Head of Guest Care to join their senior team and help scale the business over the next five years. This hands-on leadership role is perfect for someone who thrives in a small but growing company, enjoys autonomy, and excels in a results-driven environment.
About The Role
You’ll lead and optimise the Guest Care function, delivering exceptional end-to-end guest experiences across our portfolio. Responsible for all guest touchpoints: from booking to post-stay you’ll ensure service excellence, consistency, and brand alignment. Reporting to the Commercial Operations Director, you’ll manage and grow the in-house Guest Care team through 2026 and beyond, combining a hospitality mindset with strong operational and people leadership.
Key Responsibilities
- Own and enhance the guest journey, ensuring seamless service from check-in to check-out.
- Act as senior escalation point for complex issues, resolving them calmly and effectively.
- Lead, coach, and develop a high-performing Guest Care team.
- Optimise processes, tools, and systems for efficiency and scalability.
- Use data and feedback to improve performance and guest satisfaction.
- Maximise revenue growth through excellent ongoing guest care.
Skills And Experience
- Proven senior-level experience in hospitality, guest experience, or serviced accommodation.
- Strong leadership and team management skills.
- Outstanding communication and problem-solving abilities.
- Operationally focused, process-driven, and commercially minded.
- Confident, guest-obsessed, and adaptable in a fast-paced, entrepreneurial environment.
This is an office-based role, offering the opportunity to join an energetic, collaborative culture that values hands-on leadership and local engagement. Are you ready to shape the future of guest care in a growing, ambitious business? Send me your CV today. You must be able to live and work in the UK without restriction.
Head of Guest Care : London employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Guest Care : London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in guest care. Attend events or join online forums where you can connect with potential employers and learn about job openings before they even hit the market.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest care shine through. Share stories that highlight your leadership skills and how you've tackled challenges in the past. Remember, they want someone dynamic and strategic!
✨Tip Number 3
Do your homework! Research the company and its values before any interviews. Understand their guest care philosophy and think about how you can contribute to enhancing the guest journey. This will show them you're genuinely interested and ready to make an impact.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll be in the best position to showcase your skills and experience, and we can’t wait to see what you bring to the table!
We think you need these skills to ace Head of Guest Care : London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Guest Care. Highlight your experience in hospitality and guest experience, and don’t forget to showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've enhanced guest experiences in the past and how you plan to do the same with us.
Showcase Your Problem-Solving Skills: In the hospitality industry, challenges pop up all the time. Use your application to demonstrate your calm and effective approach to resolving complex issues. We love candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of guest care!
How to prepare for a job interview at TipTopJob
✨Know the Company Inside Out
Before your interview, make sure you research the accommodation provider thoroughly. Understand their values, mission, and what sets them apart in the serviced apartments sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Guest Care, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved complex guest issues. Highlight your coaching style and how you've developed high-performing teams in the hospitality industry.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and operational focus. Think about specific situations where you've had to optimise processes or enhance guest experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Data-Driven Decision Making
Since the role involves using data to improve performance and guest satisfaction, be ready to discuss how you've used data in previous roles. Share examples of how you've leveraged feedback and metrics to drive revenue growth and enhance guest care, showcasing your commercially minded approach.
