At a Glance
- Tasks: Support the Customer Service Team and ensure smooth administration processes.
- Company: Join Ross Care, a company dedicated to equality and inclusiveness.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a supportive work environment.
- Other info: Opportunity for personal growth in a dynamic and inclusive workplace.
- Why this job: Make a difference by helping vulnerable people and enhancing their service experience.
- Qualifications: Good communication skills and computer literacy are essential.
The predicted salary is between 21500 - 30000 € per year.
Salary: A GBP 25,521.60 plus 25 days annual holiday entitlement
Permanent, Full Time Mon:Fri 8:30 : 5:00
Based at Cornwall TR27 5JR
Job Purpose
As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.
Key Responsibilities
- Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.
- Develop strong relationships with the wheelchair service team.
- Update computer records for reconditioned and new wheelchairs.
- Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.
- Contact service users to arrange visits by the engineer for repairs, collections and deliveries.
- Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.
- Ensure workloads are managed effectively and all daily tasks are completed.
- Maintain a professional customer service attitude when dealing with all service users and other agencies.
- Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.
- Agree to undertake all training offered that is necessary to maintain the skills required for this role.
- Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained.
Skills And Qualifications
- Computer literate
- Good communication, verbal and written
- Experience of invoicing and accounts procedures
- Experience of working within a service provider industry
- Flexible approach to working conditions and working environment change
- Self–motivated and enthusiastic worker
Confidentiality
During the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.
Other
This role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role.
Service User / other Agency / public Engagement And Involvement
Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Advertising Services
Customer Service Administrator in Hayle employer: TipTopJob
At Ross Care, we pride ourselves on being an exceptional employer, offering a supportive work culture that values inclusivity and employee growth. Located in the beautiful Cornwall area, our Customer Service Administrators enjoy a competitive salary, generous holiday entitlement, and opportunities for professional development while making a meaningful impact in the lives of service users. Join us to be part of a dedicated team that prioritises high-quality service and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Hayle
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially how they support service users. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with service users and other departments, being able to articulate your thoughts clearly is key. Try role-playing common customer service scenarios with a friend or family member.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed workloads effectively in the past. Whether it’s through a neat portfolio or just talking about your experiences, demonstrating your ability to stay organised will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Administrator in Hayle
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience in customer service and administration, and show us how you can contribute to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with service users and other teams, let your written communication skills shine through. Use clear and concise language, and don’t forget to proofread for any typos!
Demonstrate Your Enthusiasm:We love seeing candidates who are genuinely excited about the role! In your application, share why you’re passionate about customer service and how you can bring that energy to our team.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at TipTopJob
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with the key tasks like managing calls, updating records, and liaising with the wheelchair service team. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with service users and other departments, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will highlight your ability to maintain a professional customer service attitude.
✨Demonstrate Your Organisational Skills
The job requires managing workloads and ensuring all tasks are completed on time. Bring examples of how you've successfully organised your work in the past. You could even mention any systems or tools you’ve used to keep track of tasks, which will show that you’re proactive and self-motivated.
✨Emphasise Confidentiality Awareness
Given the sensitive nature of the information you'll be handling, it's crucial to convey your understanding of confidentiality. Be prepared to discuss why it’s important and how you’ve ensured privacy in previous roles. This will reassure the interviewers that you take this responsibility seriously.
