At a Glance
- Tasks: Lead operations and ensure top-notch service while optimising efficiency and compliance.
- Company: Dynamic removals company focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Join a culture of collaboration, accountability, and recognition.
- Why this job: Make a real impact in a hands-on leadership role with growth potential.
- Qualifications: Proven leadership in warehouse management and strong customer service skills.
The predicted salary is between 32000 - 32000 £ per year.
Salary: Up to A GBP 32,000
Location: Glasgow
Start: ASAP
About The Role
The Operations Manager is responsible for leading the operational delivery, ensuring industry-leading service for customers while optimising efficiency, compliance, and colleague engagement. This role balances daily operational leadership with improvement initiatives, using data, technology, and process excellence to deliver measurable value to customers. With responsibility for shaping warehouse performance, local operational delivery, and acting as a deputy to the Head of Relocation Services, the role is both hands-on and strategically focused.
What You'll Do
- Lead daily warehouse and operational activity, ensuring seamless, compliant, and customer-focused delivery.
- Manage all warehouse functions including storage, inventory, and dispatch.
- Coordinate operational schedules, resources, and diary management to meet fluctuating customer demand.
- Act as the primary operational contact for high-profile customers, ensuring service levels meet or exceed expectations.
- Embed a customer-first culture across operations, ensuring every interaction adds value to the customer experience.
- Proactively identify and respond to client needs, providing innovative, efficient solutions that mitigate risk and reduce cost.
- Liaise with Sales, Customer Services and Projects teams to align operational delivery with customer requirements and strategic accounts.
- Monitor and analyse operational KPIs (e.g., utilisation, turnaround time, stock accuracy) to identify trends and drive improvements.
- Lead initiatives to streamline warehouse and operational processes, including digitisation and automation where appropriate.
- Support the Head of Relocation Services in implementing divisional initiatives, ensuring contributions to national optimisation.
- Drive strict cost control and efficient use of resources, ensuring profitability without compromising service quality.
- Lead, coach, and develop warehouse and operational colleagues, building capability and engagement across the team.
- Manage recruitment, onboarding, and retention to ensure operational resilience.
- Act as deputy and natural successor to the Head of Relocation Services, providing cover and leadership support as required.
- Build a strong team culture where accountability, collaboration, and recognition are prioritised.
- Ensure strict adherence to Health and Safety, environmental, and compliance requirements across all warehouse and operational activity.
- Maintain a safe and secure workplace, ensuring risks are minimised and incidents reported.
What You Need
- Proven leadership in warehouse and operational management, ideally within a relocation, logistics, or service-led business.
- Strong knowledge of warehouse processes, inventory management, and operational scheduling.
- Customer-focused leader with experience delivering high-quality service to major clients.
- Analytical and data-driven, able to use operational data to improve efficiency and customer outcomes.
- Hands-on leadership style, comfortable operating from shop floor to senior stakeholder level.
- Excellent communication and stakeholder management skills.
- Counterbalance/Reach Truck licence (preferred).
Removals Operations Manager in Glasgow employer: TipTopJob
As a leading employer in Glasgow, we pride ourselves on fostering a dynamic work culture that prioritises employee engagement and development. Our Operations Manager role offers the opportunity to lead a dedicated team while driving operational excellence and customer satisfaction, all within a supportive environment that encourages innovation and career growth. With competitive salaries and a commitment to health and safety, we ensure our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Removals Operations Manager in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the removals and logistics industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they deliver customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams or improved processes in previous roles. Use data and results to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Operations Manager role!
We think you need these skills to ace Removals Operations Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Removals Operations Manager. Highlight your leadership experience in warehouse and operational management, and don’t forget to mention any relevant skills like inventory management and customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've led teams and improved operational processes in previous jobs.
Showcase Your Data Skills:Since this role is all about using data to drive improvements, make sure to include any experience you have with analysing operational KPIs. We want to see how you’ve used data to enhance efficiency and customer satisfaction.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at TipTopJob
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of warehouse processes and operational management. Be ready to discuss specific examples from your past experience that demonstrate your ability to lead teams and optimise efficiency.
✨Showcase Your Customer Focus
Prepare to share instances where you've gone above and beyond for customers. Highlight how you've embedded a customer-first culture in your previous roles, as this is crucial for the position.
✨Be Data-Driven
Familiarise yourself with key operational KPIs and be prepared to discuss how you've used data to drive improvements in your previous roles. This will show that you're analytical and can make informed decisions.
✨Demonstrate Leadership Skills
Think of examples where you've led a team through challenges or implemented new initiatives. Emphasise your hands-on leadership style and how you engage and develop your colleagues, as this will resonate well with the interviewers.
