At a Glance
- Tasks: Provide excellent customer service and assist with housekeeping and kitchen duties.
- Company: Join the welcoming team at Derwent Hill in beautiful Keswick.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Other info: Perfect for those looking to develop skills in hospitality and teamwork.
- Why this job: Gain hands-on experience while working in a vibrant team atmosphere.
- Qualifications: Experience in customer service and a willingness to learn.
The predicted salary is between 31500 - 38500 £ per year.
Location: Derwent Hill, Portinscale, Keswick, Cumbria
Salary: Grade 2 (SCP 5 : 6) A GBP 25,949 : A GBP 25,989 (pro rata)
Vacancy Type: Permanent
Derwent Hill are looking to recruit General Assistants. The job will include evenings, weekends and possibly some kitchen shifts. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.
Main Purpose
To provide excellent customer service as part of the Derwent Hill Venue Team. To complete general housekeeping duties and other customer service tasks including food and drink service.
Key Tasks
- Cleaning of all areas
- Service of food and drink
- Preparation of dining areas for meals
- Washing up
- Laundry
- Assisting chefs in kitchen duties
- Serving in the bar and shop
- Moving furniture and setting up rooms as required
- During appropriate periods use opportunities to develop your skills
- Other reasonable duties as may be directed by the Centre Director
- Contribute to Derwent Hill's welcoming and supportive ethos, working flexibly when necessary to support colleagues.
Experience
Working in a housekeeping, kitchen and/or bar environment with experience of customer service. Ability to develop knowledge and experience of Health and Safety and Food Hygiene regulations and to follow these regulations and Council Policies.
Skills, Knowledge, Ability
- Be able to provide excellent customer service by being able to delight customers and deliver high quality tailored services to meet needs and exceed expectations.
- Work effectively within a busy team environment, or independently with ability to work at a fast pace and cope well with a higher level of workload.
- Able to take a practical approach and pay attention to details, seeing tasks through to completion, ensuring they are completed on time or to deadlines and to a high degree of accuracy.
- Able to follow working practices and stick to procedures.
- Able to make decisions and reach conclusions.
- Be able to communicate to share and obtain information, listening to others to assess requirements in order to respond appropriately and efficiently.
For more information about the role and to apply, visit the North East Jobs website.
General Assistant employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TipTopJob. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TipTopJob
Don't be shy about reaching out to TipTopJob directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TipTopJob and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TipTopJob
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
