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For Companies At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Luxury boutique hotel in the heart of London.
- Benefits: Competitive salary up to £37,000 plus commission and career growth.
- Other info: Fast-paced environment with opportunities for professional development.
- Why this job: Join a dynamic team and make a real impact on guest satisfaction.
- Qualifications: 5+ years in front office roles and strong leadership skills.
The predicted salary is between 37000 - 37000 £ per year.
We are seeking an experienced Front Office Manager to lead reception and front of house operations within a boutique hotel in London. This is a hands-on leadership role focused on delivering exceptional guest experience, driving upsells, and ensuring smooth day-to-day front office operations.
Responsibilities
- Lead and manage the front office team to deliver outstanding guest service
- Oversee daily reception, duty management, and front desk operations
- Drive up selling opportunities and maximise incentive performance
- Ensure smooth check-in/out processes and guest journey experience
- Manage rota planning, team performance, and training
- Work closely with senior management on service standards and improvements
- Ensure accurate system use and reporting via Opera Cloud
About You
- 5+ years experience in Front Office roles within hotels
- Experience as Assistant Reception Manager or senior supervisor
- Duty Manager experience
- Proven experience managing teams
- Strong knowledge of Opera Cloud
- Excellent communication and written English skills
- Confident using Microsoft Office
What You'll Bring
- Strong leadership and hands-on operational approach
- A passion for guest experience and service excellence
- Commercial awareness with a focus on upselling
- Ability to thrive in a fast-paced hotel environment
Front Office Manager: Luxury Boutique Hotel employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager: Luxury Boutique Hotel
✨Tip Number 1
Network like a pro! Connect with industry professionals on LinkedIn and attend local hospitality events. We can’t stress enough how personal connections can lead to job opportunities.
✨Tip Number 2
Show off your personality in interviews! As a Front Office Manager, your guest interaction skills are key. Be yourself, share your passion for service, and let your enthusiasm shine through.
✨Tip Number 3
Prepare for situational questions! Think about past experiences where you’ve handled difficult guests or upselling situations. We want you to demonstrate your problem-solving skills and leadership style.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Front Office Manager: Luxury Boutique Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in front office roles, especially any leadership positions. We want to see how you've managed teams and delivered exceptional guest experiences, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for hospitality and how your skills align with our needs. We love seeing candidates who can connect their experience directly to the role.
Showcase Your Communication Skills: Since excellent communication is key in this role, make sure your written application reflects that. Keep it clear, concise, and professional. We want to see your personality come through while maintaining a polished tone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you’re well-versed in the specifics of front office operations and the luxury hotel environment. Brush up on your knowledge of Opera Cloud, as well as any recent trends in guest service. This will show that you’re not just a candidate, but someone who’s genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or improved guest satisfaction. Think about how you can demonstrate your hands-on approach and ability to manage a busy front desk. This is your chance to shine as a leader!
✨Upselling Strategies
Since driving upsells is a key part of the role, come ready with some creative ideas on how you would maximise incentive performance. Discuss any successful upselling techniques you've used before and how they benefited your previous employers.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to get comfortable with common interview questions. Focus on articulating your thoughts clearly and confidently, especially when discussing your experience and how it aligns with the job requirements.