At a Glance
- Tasks: Provide five-star service to patients, managing appointments and communications.
- Company: Award-winning private doctors' surgery in North Leeds.
- Benefits: Competitive pay, supportive team environment, and professional growth opportunities.
- Other info: Site-based role with no hybrid working; ideal for motivated individuals.
- Why this job: Join a dynamic team and make a real difference in patient care.
- Qualifications: Experience in customer service or healthcare, with excellent communication skills.
The predicted salary is between 29000 - 30000 € per year.
Private Doctors surgery in North Leeds LS8
Salary circa £14:16 ph dependent on skills and experience
Hours: midday - 6pm daily Monday to Friday with Saturday hours to be discussed
Site based, no hybrid working
Our client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced Luxury Patient Experience Coordinator to join their existing team.
Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout.
This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.
The Role Will Include, But Is Not Limited To:
- Care of patients in reception and waiting area
- Answering phone calls and emails
- Patient appointment scheduling
- Daily diary management
- Preparation and filing of patient notes
- General Housekeeping in reception, waiting areas and WCs
- Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
- Follow up telephone calls to patient
- Responsible for screening calls to risk assess patients prior to arranging their appointment
- Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills And Experience:
- Excellent customer service, interpersonal and communication skills
- Outstanding listening skills and ability to empathise with patients needs and concerns
- Appropriate sense of discretion in dealing with varied and difficult situations
- Ability to convey a positive attitude in all dealings with others, whether patients or staff members
- Ability to work as a team member
- Treats patients and co-workers with respect
- Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling
- Ability to manage multiple tasks simultaneously
- Excels under pressure
- Highly motivated
- Exceptional personal organisational skills
- IT skills
- Attentive to detail
- Good problem solving skills
Five-Star Patient Experience Specialist employer: TipTopJob
The Private Doctors in North Leeds is an exceptional employer, offering a supportive and dynamic work environment where patient care is at the forefront of our mission. With a focus on delivering five-star service, we provide our team members with opportunities for professional growth and development, alongside competitive pay and a commitment to work-life balance. Join us in making a meaningful impact on our patients' lives while enjoying the benefits of working in a prestigious and award-winning practice.
StudySmarter Expert Advice🤫
We think this is how you could land Five-Star Patient Experience Specialist
✨Tip Number 1
Get to know the company! Research The Private Doctors and their values. When you understand what they stand for, you can tailor your approach and show them why you're the perfect fit for their five-star service.
✨Tip Number 2
Practice your communication skills! Since this role is all about patient interaction, make sure you can convey empathy and professionalism. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your interest in patient care and how you can contribute to the team. This will demonstrate your enthusiasm and commitment to providing exceptional service.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows you're serious about joining our team and helps us keep track of your application easily.
We think you need these skills to ace Five-Star Patient Experience Specialist
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in healthcare or similar fields. We want to see how you've gone above and beyond to provide a five-star experience for patients or clients.
Tailor Your Application:Don’t just send the same CV everywhere! Customise your application to reflect the skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Personable in Your Cover Letter:Your cover letter is your chance to show us your personality! Share why you’re passionate about patient care and how you can contribute to our team. A warm, friendly tone goes a long way in making a great first impression.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at The Private Doctors!
How to prepare for a job interview at TipTopJob
✨Know Your Patient Experience
Make sure you understand what a five-star patient experience looks like. Research common practices in luxury healthcare settings and be ready to discuss how you can contribute to that level of service.
✨Showcase Your Communication Skills
Since this role involves a lot of patient interaction, practice articulating your thoughts clearly and empathetically. Prepare examples of how you've handled difficult situations or communicated effectively with patients in the past.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage multiple tasks and prioritise effectively. You might want to share specific tools or methods you use to stay organised, especially in a busy environment like a surgery.
✨Emphasise Teamwork
This position requires working closely with others, so highlight your ability to collaborate. Think of examples where you’ve worked as part of a team to improve patient care or streamline processes.
