At a Glance
- Tasks: Deliver, collect, and repair wheelchairs while ensuring top-notch service.
- Company: Join a dedicated team at TipTopJob in West Yorkshire.
- Benefits: Earn £13 per hour with full-time hours and training opportunities.
- Other info: Dynamic role with potential for growth and flexible working conditions.
- Why this job: Make a real difference in people's lives while gaining valuable skills.
- Qualifications: Full UK driving licence and basic mechanical knowledge required.
Location: Elland Service Centre, West Yorkshire, United Kingdom.
Job Purpose
To enable the Company to achieve the agreed contractual standard of service by completing initial training in the workshop reconditioning wheelchairs to gain essential product knowledge. Once fully trained, deliver, collect, repair and service wheelchairs in the field, aiming for first-time fix. Workload will initially be manual wheelchairs, and with further training electric wheelchairs will be included.
Salary: GBP 13 per hour.
Hours: Mon – Fri 08:00 – 16:30.
Key Responsibilities
- Delivering and collecting wheelchairs to and from service users' homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.
- Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.
- Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the database.
- Ensure any PPE supplied for use in carrying out your duties is used as instructed.
- Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health and Safety at Work Act.
- Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.
- Ensure the vehicle safety check and van check sheet completed each week.
- Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is kept clean and always laundered.
- Prioritise and organise your workload, referring to Line Manager as and when appropriate.
- Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.
- Agree to undertake all training offered that is necessary to maintain the skills required for this role.
- Willing to take on additional supervisory responsibilities and training if required.
Skills and Qualifications
- Full UK driving licence
- Successful enhanced DBS check
- General workshop knowledge
- Basic mechanical knowledge
- Basic electrical knowledge including 12v/24v D.C. systems.
- Able to move and handle loads and equipment safely.
- Experience of face-to-face customer contact.
- Previous delivery driver experience
- An awareness and understanding of people with disabilities.
- Flexible approach to working conditions and working environment change.
- Ability to use own initiative within set boundaries of the role.
- Ability to use a mobile phone to relay photographs.
- Good written and verbal communication skills.
- Ability to relay clear instructions to clients.
- Previous supervisory experience preferred.
Physical Demands
- Moving and handling of equipment and accessories following handling guidelines
- Standing at a bench to work
- Kneeling/crouching
- Working in confined workspace if the job necessitates (installing/repairing equipment in small areas).
- Use of ramps and any other agreed moving equipment.
Challenges
- Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team.
- Committing to being available for short notice overtime necessitated by emergency response requirements.
- Responsibility of out of hours duties.
Health and Safety
The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her work.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Information Technology
Industries: Advertising Services
Field Service Engineer employer: TipTopJob
Join an award-winning, modern law firm in London that prioritises employee development and work-life balance. As a Leasehold Enfranchisement Solicitor, you will thrive in a supportive, partner-led team, managing a diverse caseload while enjoying generous benefits such as flexible working, uncapped bonuses, and outstanding career growth opportunities. This collaborative environment not only fosters professional expertise but also values diversity and inclusion, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help us tailor our conversations during interviews and show that we're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral, which can boost our chances of landing that job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to field service engineering. We can even do mock interviews with friends or family to build confidence and refine our answers.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express our appreciation for the opportunity. It keeps us fresh in their minds and shows our enthusiasm for the position.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Show Your Passion:When writing your application, let us see your enthusiasm for the Field Service Engineer role. Share why you’re excited about working with wheelchairs and helping service users. A bit of personality goes a long way!
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight any relevant experience, especially in mechanical or electrical work, and don’t forget to mention your customer service skills. We want to see how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so make sure your skills and experiences shine through without fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at TipTopJob
✨Know Your Wheelchairs
Before the interview, brush up on your knowledge of both manual and electric wheelchairs. Understand their components and common issues. This will show that you're serious about the role and ready to hit the ground running.
✨Demonstrate Customer Service Skills
Since this role involves face-to-face contact with service users, be prepared to discuss your previous customer service experiences. Share specific examples where you handled difficult situations or provided exceptional service.
✨Show Your Flexibility
The job requires a flexible approach to changing priorities. Be ready to talk about times when you've adapted to unexpected changes in your work environment or schedule. This will highlight your ability to thrive under pressure.
✨Safety First!
Familiarise yourself with health and safety regulations relevant to the role. Be prepared to discuss how you would ensure safety while working in the field, especially when handling equipment and driving the company vehicle.
