At a Glance
- Tasks: Provide five-star service to patients and manage appointments in a busy surgery.
- Company: Join an award-winning private doctors' surgery in North Leeds.
- Benefits: Competitive hourly wage, supportive team environment, and opportunity for growth.
- Other info: Dynamic work environment with a focus on patient care and teamwork.
- Why this job: Make a real difference in patients' lives while honing your customer service skills.
- Qualifications: Experience in a surgery or customer-centric role with excellent communication skills.
The predicted salary is between 16 - 16 £ per hour.
Private Doctors surgery in North Leeds LS8. Salary: circa £14:16 per hour, dependent on skills and experience. Hours: mid‑day 6 pm daily Monday to Friday with Saturday hours to be discussed. Site based, no hybrid working.
Our client, The Private Doctors, is an award‑winning surgery based in North Leeds providing same‑day concierge GP Consulting. They are now looking to recruit an experienced receptionist/private patient co‑ordinator to join their existing team. Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face‑to‑face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five‑star service throughout. This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer‑centric industry delivering excellent customer service.
Responsibilities
- Care of patients in reception and waiting area
- Answering phone calls and emails
- Patient appointment scheduling
- Daily diary management
- Preparation and filing of patient notes
- General housekeeping in reception, waiting areas and WCs
- Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
- Follow up telephone calls to patient
- Screening calls to risk assess patients prior to arranging their appointment
- Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills and Experience
- Excellent customer service, interpersonal and communication skills
- Outstanding listening skills and ability to empathise with patients' needs and concerns
- Appropriate sense of discretion in dealing with varied and difficult situations
- Ability to convey a positive attitude in all dealings with others, whether patients or staff members
- Ability to work as a team member
- Treats patients and co‑workers with respect
- Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling
- Ability to manage multiple tasks simultaneously
- Excels under pressure
- Highly motivated
- Exceptional personal organisational skills
- IT skills
- Attentive to detail
- Good problem solving skills
Experienced GP Receptionist/Office Administrator employer: TipTopJob
The Private Doctors, an award-winning surgery in North Leeds, offers a supportive and dynamic work environment where patient care is at the forefront. With a focus on delivering five-star service, employees benefit from a culture of teamwork and respect, alongside opportunities for professional growth within the healthcare sector. The role of Experienced GP Receptionist/Office Administrator not only provides competitive pay but also allows you to make a meaningful impact on patients' lives in a welcoming and well-organised setting.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced GP Receptionist/Office Administrator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like TipTopJob.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at TipTopJob.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like TipTopJob, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Experienced GP Receptionist/Office Administrator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at TipTopJob.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at TipTopJob.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to TipTopJob. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at TipTopJob. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at TipTopJob
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research TipTopJob’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
