At a Glance
- Tasks: Deliver exceptional patient care and manage communications in a private medical practice.
- Company: Award-winning private doctors' surgery in North Leeds.
- Benefits: Competitive hourly rate, supportive team environment, and professional growth opportunities.
- Other info: Work in a calm, welcoming environment with a focus on premium patient care.
- Why this job: Join a dynamic team and make a real difference in patients' lives every day.
- Qualifications: Experience in customer service and a patient-facing role is essential.
The predicted salary is between 28 - 33 £ per hour.
The Private Doctors are an award-winning private medical practice based in North Leeds, providing same-day concierge GP consultations and premium patient care services. Due to continued growth, they are now looking to recruit an experienced Patient Services and Concierge Coordinator to join their existing team.
Reporting directly to the Practice Manager, you will play a key role in delivering an exceptional patient experience from first contact through to ongoing support and aftercare. This is a highly patient-focused position where you will be responsible for managing patient communications both face-to-face and over the telephone, ensuring every patient receives a warm, professional, and seamless experience throughout their journey.
We are looking for someone who combines warmth, professionalism, and emotional intelligence with exceptional organisational skills. You should feel confident supporting patients through what can sometimes be sensitive or stressful situations, while delivering a polished, high-end service experience throughout. This role would particularly suit someone with experience within a private healthcare, aesthetics, cosmetic, wellness, dental, or premium clinic environment, where delivering exceptional patient care and managing sensitive appointments is part of the day-to-day role.
Key Responsibilities- Care of patients within reception and waiting areas
- Answering incoming calls and responding to emails professionally and efficiently
- Patient appointment scheduling and diary management
- Preparation and filing of patient notes
- General housekeeping within reception, waiting areas, and WCs
- Performing administrative tasks including letters, clinic printed materials, patient surveys, and new patient packs
- Conducting follow-up calls with patients
- Screening calls to appropriately risk assess patients prior to arranging appointments
- Providing administrative assistance including photocopying, filing, archiving, and sorting post
- Supporting the smooth day-to-day running of the practice while maintaining a calm and welcoming environment
- Excellent customer service, interpersonal, and communication skills
- Outstanding listening skills with the ability to empathise with patients' needs and concerns
- A calm, discreet, and professional approach when handling sensitive situations
- Ability to convey positivity and reassurance in all interactions with patients and colleagues
- Strong team player with a collaborative approach
- Ability to effectively prioritise patient calls and appointments
- Confident managing multiple tasks simultaneously within a busy environment
- Exceptional personal organisational skills and attention to detail
- Strong IT and administrative skills
- Good problem-solving ability and initiative
- Highly motivated with a proactive approach to work
- Previous experience within a GP surgery, private medical practice, aesthetics clinic, or similar patient-facing environment would be highly beneficial
If you feel your skills and experience match the above criteria, please submit your CV by return.
Experienced GP/NHS Receptionist employer: TipTopJob
The Private Doctors is an award-winning private medical practice in North Leeds, renowned for its commitment to delivering exceptional patient care and a premium service experience. With a supportive work culture that prioritises employee growth and development, this role offers the opportunity to make a meaningful impact in patients' lives while working in a calm and professional environment. Join a dedicated team where your skills will be valued, and enjoy competitive pay alongside a fulfilling career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced GP/NHS Receptionist
✨Tip Number 1
Network like a pro! Reach out to your contacts in the healthcare sector, especially those who work in private practices. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios you might face as a Patient Services Coordinator. Think about how you'd handle sensitive situations and showcase your empathy and organisational skills.
✨Tip Number 3
Dress the part! First impressions matter, especially in a patient-facing role. Show up looking polished and professional to convey that you take the position seriously and are ready to provide top-notch service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and show your enthusiasm for the role. Plus, it’s a great way to remind them of your skills and fit for the team.
We think you need these skills to ace Experienced GP/NHS Receptionist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in patient-facing roles, especially in private healthcare settings. We want to see how your skills align with the key responsibilities mentioned in the job description.
Craft a Personal Cover Letter:Use your cover letter to showcase your personality and passion for patient care. Share specific examples of how you've provided exceptional service in previous roles, as this will resonate with us at StudySmarter.
Showcase Your Communication Skills:Since this role involves a lot of patient interaction, emphasise your communication skills in both your CV and cover letter. We love seeing candidates who can convey warmth and professionalism in their written applications.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. This helps us keep track of your application and ensures it reaches the right people quickly!
How to prepare for a job interview at TipTopJob
✨Know the Practice Inside Out
Before your interview, take some time to research the private medical practice. Understand their services, values, and what sets them apart in patient care. This will not only show your genuine interest but also help you tailor your responses to align with their mission.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional patient experiences, be ready to share specific examples from your past roles where you’ve gone above and beyond for patients. Highlight your ability to handle sensitive situations with empathy and professionalism.
✨Demonstrate Organisational Prowess
Prepare to discuss how you manage multiple tasks in a busy environment. Bring up any tools or methods you use for prioritising appointments and communications. This will reassure them that you can keep the practice running smoothly even during peak times.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This will demonstrate your strong interpersonal skills and your ability to empathise with patients’ needs.
