At a Glance
- Tasks: Be the go-to person for customer and retailer enquiries, resolving issues with a smile.
- Company: Join a well-known team in Exeter with a positive and collaborative vibe.
- Benefits: Enjoy 6.4 weeks annual leave, pension scheme, free parking, and staff discounts.
- Other info: Structured training and development opportunities await you!
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Customer service experience and CRM knowledge are a plus.
The predicted salary is between 26000 - 26000 € per year.
Location: Exeter, Devon
Job type: Permanent
Hours: Monday to Friday 8:30am - 5pm
Salary: £26,000 per annum
Hawk 3 Talent Solutions is currently recruiting for a Service and Warranty Advisor to join our client's well-known team in Exeter.
The Role
- Act as first point of communication for customers and retailer enquiries into the department
- Manage communications via phone, email, and web channels
- Accurately log all interactions and case details onto company CRM system
- Work closely with technical and service teams to investigate and resolve customer issues
- Keep customers and retailers updated throughout lifecycle of enquiry
- Ensure all issues are resolved efficiently, accurately and in line with company procedures
- Handle and de-escalate customer concerns in a calm, solution-focused manner
- Maintain high level of accuracy when updating systems and documents
About You
- Experience within a customer service or technical support role, or similar
- Experience working with CRM system
- Confident communicating with customers
- Able to stay organized under pressure
- Comfortable working within structured processes
- Knowledge of heating appliances would be beneficial
What's On Offer
- 6.4 weeks annual leave (including bank holidays)
- Pension scheme
- Free onsite parking
- Staff discount on products
- Free eye tests and VDU support
- Structured training and development opportunities
- Positive, collaborative working environment
Closing date is 11th June 2026
Service and Warranty Coordinator in Exeter employer: TipTopJob
Join our dynamic team in Exeter as a Service and Warranty Coordinator, where you will thrive in a positive and collaborative work environment. We offer generous benefits including 6.4 weeks of annual leave, a pension scheme, and structured training opportunities to support your professional growth. With a focus on customer satisfaction and teamwork, this role provides a meaningful opportunity to make a difference while enjoying a supportive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Warranty Coordinator in Exeter
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help us feel more confident and articulate when discussing our experience, especially in customer service scenarios.
✨Tip Number 3
Prepare some questions to ask the interviewer. This shows that we’re engaged and gives us a chance to find out if the company is the right fit for us too!
✨Tip Number 4
After the interview, don’t forget to send a thank-you email! It’s a nice touch that keeps us on their radar and shows our appreciation for the opportunity.
We think you need these skills to ace Service and Warranty Coordinator in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service and Warranty Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your ability to communicate clearly and effectively in your written application. Use examples from your past experiences to show us how you handle customer enquiries.
Be Detail-Oriented:Accuracy is key in this position, so make sure your application is free from typos and errors. Double-check your documents before submitting them through our website. We appreciate attention to detail!
Express Your Enthusiasm:Let us know why you're excited about the opportunity to work with us! A genuine interest in the role and our company can really make your application stand out. We love seeing candidates who are passionate about what they do.
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you brush up on your knowledge of heating appliances and customer service best practices. Familiarise yourself with common issues customers face and how to resolve them, as this will show that you're proactive and ready to tackle challenges head-on.
✨Practice Your Communication Skills
Since the role involves a lot of communication via phone, email, and web channels, practice articulating your thoughts clearly and confidently. You might even want to role-play with a friend to simulate customer interactions and get comfortable with handling enquiries.
✨Get to Know the Company
Research the company’s values, mission, and recent news. Understanding their culture and what they stand for will help you tailor your responses during the interview and demonstrate that you’re genuinely interested in being part of their team.
✨Stay Calm Under Pressure
The ability to handle and de-escalate customer concerns is crucial. Think of examples from your past experience where you successfully managed difficult situations. This will not only highlight your problem-solving skills but also show that you can maintain composure when things get tough.
