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- Tasks: Engage with the community to improve health and social care services through feedback and reports.
- Company: Join a reputable organisation dedicated to giving residents a voice in their health services.
- Benefits: Enjoy part-time hours, competitive salary, and the chance to make a real impact.
- Other info: Flexible working options and opportunities for personal growth in a supportive environment.
- Why this job: Be part of a mission-driven team that values community input and diversity.
- Qualifications: Ideal for those with strong interpersonal skills and a passion for community service.
The predicted salary is between 20400 - 30600 £ per year.
Engagement and Insight Officer
Location: Boldon Colliery, Tyne and Wear, NE35 9PE
Salary: A£25,500 per annum (pro rata part-time)
Hours: 24 hours (part time)
Do you like listening to people\’s experiences and making their voices heard?
Are you passionate about improving health and social care services?
The organisation is looking for an enthusiastic and community-minded Engagement and Insight Officer to help ensure residents have a say in the health and social care services they rely on.
The Role
Provide a comprehensive, consultative and participative expert service that reflects the diversity of the local population in order to ensure health and social care issues and gaps in services may be communicated effectively, addressed and progressed. Adopting group and partnership working, this is done through applying user involvement and engagement with local community and interested groups to enable residents and communities a stronger voice to challenge how health and social care services are provided locally.
Key Responsibilities
- Analyse data collected following engagement activities, provide feedback, and produce written reports with recommendations and case studies.
- Ensure efficient and professional data collection by collating and recording feedback and reporting information gathered.
- With the Engagement Officer develop and report on an annual plan of engagement activities that reach communities across South Tyneside.
- Work with the Engagement Officer to plan and deliver face-to-face and digital engagement activities including workshops, focus groups, and surveys to gather service users\’ experience and views.
- Ensure engagement activities are accessible to people with differing communication needs.
- Provide reports to the organisation\’s Board to show how the engagement plan is delivering their strategic plan.
- Represent the organisation at relevant meetings and information sharing events with partners.
- Work with the team to develop and deliver the organisation\’s Operational Plan.
Skills and Qualifications
- Qualified, or at least can demonstrate, advanced knowledge in some or most of the following:
- Typically, maybe, but not essentially, A\’ Level, BTEC or diploma qualified, and/or with up to 1 year\’s office service experience.
- Typical minimum 5 GCSE A-C including Maths and English (or equivalent).
- Sound knowledge and experience of MS Word, Excel, PowerPoint, Outlook, Zoom and/or MS Teams, Smart Survey and Survey Monkey.
- Typically has experience in delivery of an expert service with specific skills in understanding the principles and practices of:
- providing a quality local health and social care involvement networking service
- diversity
- equal opportunities
If you feel you are a suitable candidate and would like to work for this reputable organisation, please proceed through the following link to be redirected to their website to complete your application:
healthwatchsouthtyneside/get-involved/
Closing date: Monday 7th April 2025
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Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement and Insight Officer
✨Tip Number 1
Familiarise yourself with the local health and social care landscape in South Tyneside. Understanding the specific challenges and opportunities within the community will help you engage effectively with residents and demonstrate your commitment to improving services.
✨Tip Number 2
Network with local community groups and organisations that focus on health and social care. Building relationships with these stakeholders can provide valuable insights and support for your role, showcasing your proactive approach to engagement.
✨Tip Number 3
Prepare to discuss your experience with data analysis and reporting during the interview. Highlight any relevant projects where you've successfully gathered feedback and produced actionable recommendations, as this is a key responsibility of the role.
✨Tip Number 4
Demonstrate your interpersonal skills by preparing examples of how you've effectively communicated with diverse groups. Being able to showcase your ability to listen and respond to different perspectives will be crucial in this position.
We think you need these skills to ace Engagement and Insight Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Engagement and Insight Officer position. Tailor your application to highlight how your experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in community engagement, data analysis, or health and social care services. Use specific examples to demonstrate your skills and achievements.
Showcase Your Skills: Make sure to mention your proficiency in relevant software such as MS Word, Excel, and survey tools like Smart Survey and Survey Monkey. Highlight your interpersonal skills and ability to work with diverse groups.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for improving health and social care services. Explain why you want to work for this organisation and how you can contribute to their mission.
How to prepare for a job interview at TipTopJob
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for improving health and social care services. Share any personal experiences or projects that demonstrate your commitment to community engagement and how you’ve made a difference in the past.
✨Demonstrate Analytical Skills
Be prepared to discuss your experience with data analysis and reporting. Highlight specific examples where you've collected feedback, analysed data, and produced reports that led to actionable insights or improvements.
✨Highlight Interpersonal Skills
Since the role requires high-level interpersonal skills, be ready to provide examples of how you've effectively communicated with diverse groups. Discuss any conflict resolution experiences and how you motivated others in a team setting.
✨Familiarise Yourself with Relevant Tools
Ensure you are comfortable discussing the tools mentioned in the job description, such as MS Word, Excel, and survey platforms like Smart Survey and Survey Monkey. Being able to talk about your proficiency with these tools will show you’re well-prepared for the role.