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- Tasks: Plan and manage engaging training events, ensuring a seamless experience for all participants.
- Company: Join The Coaching Academy, the UK's leading coach training provider with a supportive culture.
- Benefits: Competitive salary, flexible work options, and opportunities for personal development.
- Why this job: Be part of a dynamic team that values your ideas and fosters career growth.
- Qualifications: Experience in event management and strong customer service skills required.
- Other info: Work in a modern office near Chiswick high street with excellent career advancement opportunities.
The predicted salary is between 28000 - 35000 £ per year.
Location: 4 days in our Chiswick office and 1 day from home
Salary: A GBP 32,000 : A GBP 35,000 per annum
Join The Coaching Academy as an Events Manager. The Coaching Academy is the UK's leading coach training provider, with over 100,000 people trained worldwide over the past 26 years. Founded in 1999 as the first UK-based coaching school, we have built a strong reputation for delivering world-class coach training and personal development programmes. We are a forward-thinking, fast-paced organisation led by an inspirational leadership team. Our culture is collaborative, supportive and people-focused. Everyone is encouraged to contribute ideas, take ownership of their work and develop their skills and career. You will be based in our modern Chiswick offices, just moments from the vibrant high street, working as part of a friendly and collaborative team.
About The Role
We are seeking an experienced and highly organised Events Manager to take full end-to-end ownership of our training courses and events programme, with a strong focus on delivering an excellent customer experience. This role plays a central part in the smooth delivery of our online and in-person training, ensuring every event runs seamlessly from initial setup through to completion. Our events are mainly online events, but we do have occasional in-person too.
You will work closely with trainers, course coordinators, students and internal teams, building trusted relationships and providing a consistently high standard of customer service. This role suits someone who enjoys variety, is confident communicating with a wide range of people, and thrives in a busy environment where attention to detail, initiative and service quality are equally important. Alongside event delivery, you will contribute to continuous improvement across our processes and support the ongoing growth of our training offering.
Key Responsibilities
- Plan, schedule and manage all training events from end-to-end, ensuring a smooth, professional and customer-focused experience throughout
- Take end-to-end responsibility for event setup, delivery, communication and follow-up
- Act as a key point of contact for trainers, students and internal stakeholders, providing responsive and supportive customer service
- Build strong working relationships with trainers and maintain regular, clear communication
- Deliver engaging online events using Zoom, including managing sessions, participants and overall event experience
- Manage course and event-related enquiries by phone and email, handling queries professionally and efficiently
- Prepare and maintain event documentation, attendance records and course materials
- Produce weekly and monthly event reports and performance metrics to support planning, service quality and continuous improvement
- Coordinate the development of course materials, updating where necessary liaising with internal and external stakeholders
- Taking payments and assisting customers with online account enquiries
Experience
- Experience working in a role where you were organising and managing training courses or events end to end, from planning and setup through to delivery and completion, requiring a high level of organisation, customer service and administration
- Experience supporting and running online events or meetings using Zoom or a similar platform, with a focus on participant experience and smooth delivery
- Strong customer service experience, providing a professional, confident and positive service to both internal and external stakeholders
- Experience handling enquiries and communicating clearly with customers by phone and email
- Experience producing regular reports such as weekly or monthly summaries, using data to improve service and event delivery
- Experience working closely with trainers, facilitators or stakeholders and building trusted working relationships
Events Manager in Ealing employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Manager in Ealing
✨Tip Number 1
Network like a pro! Reach out to people in the events industry, especially those who work at The Coaching Academy or similar organisations. Attend industry meetups or webinars to make connections and get your name out there.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, share specific examples of how you've successfully managed events in the past. Highlight your organisational skills and customer service experience to really stand out.
✨Tip Number 3
Be proactive! If you see an event that interests you, don’t wait for the job to be posted. Reach out directly through our website and express your enthusiasm for the role. A little initiative can go a long way!
✨Tip Number 4
Follow up after interviews! Send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Events Manager in Ealing
Some tips for your application 🫡
Show Your Organisational Skills: As an Events Manager, your ability to organise is key! Make sure your application highlights any experience you have in managing events or training courses. Use specific examples to show how you’ve successfully handled the end-to-end process.
Emphasise Customer Service Experience: We’re all about delivering a top-notch customer experience. In your application, share stories that demonstrate your strong customer service skills. Talk about how you’ve built relationships and handled enquiries effectively.
Be Clear and Concise: When writing your application, clarity is crucial. Keep your language straightforward and avoid jargon. We want to see your personality shine through, so don’t be afraid to let your voice come across!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TipTopJob
✨Know Your Events Inside Out
Before the interview, make sure you’re familiar with the types of events The Coaching Academy runs. Research their training courses and think about how your experience aligns with their needs. This will show that you’re genuinely interested and ready to contribute.
✨Showcase Your Customer Service Skills
Since this role is all about delivering an excellent customer experience, prepare examples from your past where you’ve gone above and beyond for clients. Be ready to discuss how you handle difficult situations and maintain professionalism under pressure.
✨Demonstrate Your Organisational Skills
The Events Manager role requires a high level of organisation. Bring along a portfolio or examples of past events you’ve managed, highlighting your planning process and how you ensured everything ran smoothly. This will help illustrate your capability in managing end-to-end events.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask them about their experiences at The Coaching Academy and how they see the role evolving. This shows your enthusiasm and willingness to be part of the team.
