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For Companies At a Glance
- Tasks: Engage with customers and support marketing efforts in a dynamic fashion environment.
- Company: Esska Shoes, an independent brand known for stylish footwear and exceptional customer care.
- Benefits: Competitive salary, supportive team, and hands-on experience in customer service and marketing.
- Why this job: Join a growing brand and make a real impact on customer experience and marketing.
- Qualifications: Customer service experience, Photoshop skills, and a passion for fashion.
- Other info: Opportunity for skill development in a collaborative and friendly atmosphere.
The predicted salary is between 22400 - 33600 £ per year.
Salary: A GBP 28,000
Location: Acton, West London (W3) : full-time, office-based
Hours: 9am-5pm, Monday to Friday
Right to Work: You must be eligible to work in the UK
Company Overview
Esska Shoes is an independent footwear brand known for stylish, comfortable shoes and exceptional customer care. We sell direct to customers online and through our London shop, and we pride ourselves on being friendly, responsive, and detail focused.
We are now looking for a Customer Experience and Marketing Assistant to join our team. This is a varied role combining customer service with hands-on marketing and website support: ideal for a recent graduate or someone early in their career with strong Photoshop skills and a positive, can-do attitude.
Role Overview
This role blends inbound customer communication with creative and digital marketing support. You will be the first point of contact for Esska customers, managing enquiries via email, Gorgias, telephone, and Instagram, while also supporting the marketing and e-commerce team with image editing, website updates, and content creation. You will also assist customers in our Esska shop, giving you a well-rounded view of the brand and our customers.
Key Responsibilities
- Act as the first point of contact for customer enquiries via email, Gorgias (our ticketing software), telephone, and Instagram DMs.
- Deliver warm, empathetic, and solution-focused customer service across all channels.
- Manage and track customer conversations using Gorgias.
- Use Shopify and SWAP to review orders/returns and resolve customer queries.
- Support customers in the Esska shop when required, offering product advice and processing transactions.
- Maintain a professional and positive attitude, ensuring every customer feels valued.
- Stay up to date with Esska products, promotions, and policies.
- Crop, colour-correct, and prepare product imagery in Photoshop to required specifications.
- Maintain and organise the image library.
- Upload images to the Esska website.
- Write and update product descriptions for the website, using tools such as Shopify AI where appropriate.
- Assist with social media content and posting in line with the social media plan.
This list is not exhaustive, and the role will evolve as the business grows.
Skills And Experience
- Experience in a customer service role (retail, e-commerce, or fashion preferred).
- Familiarity with Gorgias or a similar customer support platform is highly desirable.
- Confident using Photoshop for image cropping and basic colour correction.
- Strong written and verbal communication skills.
- Good organisational skills and the ability to multitask.
- Comfortable working with SaaS platforms such as Shopify, Instagram, Google Sheets / Excel.
Personal Attributes
- Positive, friendly, and approachable.
- Detail-oriented with a strong sense of accuracy.
- Proactive and willing to learn new skills.
- Comfortable working both independently and as part of a team.
- Genuine interest in fashion, e-commerce, and customer experience.
What We Offer
- Competitive salary.
- A supportive, collaborative team environment.
- Hands-on experience across customer experience, marketing, and e-commerce.
- Opportunity to grow and develop your skills within a growing brand.
If you are enthusiastic, organised, and excited about working across customer service and marketing in a growing fashion business, we'd love to hear from you. Please submit your CV and a short cover letter explaining why you’d be a good fit for Esska Shoes.
You must be eligible to work in the UK.
Customer Experience and Marketing Assistant in Ealing employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience and Marketing Assistant in Ealing
✨Tip Number 1
Get to know Esska Shoes inside out! Familiarise yourself with their products, values, and customer service approach. This will help you connect better during interviews and show that you're genuinely interested in the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being warm and empathetic is key. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your Photoshop skills! Create a small portfolio of your best image editing work. This can be a great conversation starter in interviews and demonstrates your ability to contribute to the marketing side of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Esska Shoes.
We think you need these skills to ace Customer Experience and Marketing Assistant in Ealing
Some tips for your application 🫡
Show Your Personality: When writing your cover letter, let your personality shine through! We want to see your enthusiasm for the role and how you connect with our brand. A friendly tone can go a long way in making your application stand out.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or marketing. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your Photoshop prowess and any customer support experience.
Be Specific: In your application, give specific examples of how you've handled customer queries or contributed to marketing projects in the past. This helps us understand your approach and how you might fit into our team at Esska Shoes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at TipTopJob
✨Know the Brand Inside Out
Before your interview, make sure you research Esska Shoes thoroughly. Understand their products, values, and customer service approach. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Show Off Your Photoshop Skills
Since the role requires strong Photoshop skills, be prepared to discuss your experience with image editing. Bring examples of your work or even a portfolio if you have one. This will demonstrate your capability and readiness for the marketing aspect of the job.
✨Practice Empathetic Communication
As the first point of contact for customers, you'll need to showcase your ability to deliver warm and solution-focused service. Prepare for role-play scenarios where you might handle customer inquiries or complaints, highlighting your friendly and approachable nature.
✨Be Ready to Multitask
The role involves juggling various tasks from customer service to marketing support. During the interview, share examples of how you've successfully managed multiple responsibilities in the past. This will illustrate your organisational skills and ability to thrive in a dynamic environment.
