At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and chat while resolving queries and processing orders.
- Company: Join Greensafe IT, a leader in IT recycling and services with a commitment to quality.
- Benefits: Enjoy staff discounts, company events, and access to a fully equipped gym.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in the IT lifecycle.
- Qualifications: Strong communication skills and ability to handle customer issues efficiently.
The predicted salary is between 21157 - 24784 € per year.
Location: Droitwich
Salary: A GBP 21,157.50 - 24,784.50 per annum
Job Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary.
As an IT recycler and supplier of IT Services, we have overseen more than 3 million devices through the IT lifecycle and are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service.
The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations.
Key Responsibilities- Handle inbound and outbound calls, emails, and chats in a professional, courteous, and efficient manner.
- Provide detailed information about products and services, answer queries, and offer solutions based on customer needs.
- Identify and resolve customer complaints, issues, or concerns quickly and effectively, offering a resolution or escalating to the appropriate department when necessary.
- Assist with order placement, processing, tracking, and returns or exchanges.
- Accurately input and update customer information in the CRM (Customer Relationship Management) system.
- Ensure follow-up on open issues or customer requests to maintain a high level of satisfaction.
- Collect customer feedback and report trends or recurring issues to management for further action or improvement.
- Work with other departments (e.g., Sales, Technical Support, Logistics) to ensure customers' needs are met promptly and effectively.
- Adhere to company policies, procedures, and industry regulations to ensure compliance with all customer-related transactions and inquiries.
- Strong verbal and written communication skills; ability to interact with a wide range of customers.
- Strong ability to resolve customer issues in a timely, efficient manner.
- Ability to manage multiple tasks and requests simultaneously.
- Ability to stay calm and understanding when dealing with difficult customers.
- Effectively prioritise tasks to meet service level agreements (SLAs).
- Familiarity with CRM software, Microsoft Office Suite, and other customer service tools.
- Ensure accuracy in data entry and while processing orders or addressing customer inquiries.
- Staff discount online store
- Company events
- Refer a friend Scheme: A GBP 150+
- On-site Fully Equipped Gymnasium
If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate.
Services Co:Ordinator : ITAD in Droitwich employer: TipTopJob
Greensafe IT is an exceptional employer located in Droitwich, offering a supportive work culture that prioritises employee growth and development. With a focus on delivering high-quality customer service, employees benefit from a range of perks including staff discounts, access to a fully equipped gym, and opportunities for professional advancement. Join a team that values collaboration and continuous improvement while making a meaningful impact in the IT recycling industry.
StudySmarter Expert Advice🤫
We think this is how you could land Services Co:Ordinator : ITAD in Droitwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Services Co-ordinator role. Highlight your customer service skills and how you can contribute to delivering that high-quality experience they’re after.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Greensafe IT.
We think you need these skills to ace Services Co:Ordinator : ITAD in Droitwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Services Co-ordinator role. Highlight your customer service experience and any relevant IT knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a great candidate. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your application showcases your strong verbal and written communication skills. We want to see how you can connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you brush up on the company's services and products. Since this role involves providing detailed information to customers, having a solid understanding of what they offer will help you answer questions confidently.
✨Practice Your Communication Skills
Given that strong verbal and written communication skills are key for this position, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member to get comfortable with responding to customer-related scenarios.
✨Showcase Problem-Solving Abilities
Prepare examples of how you've resolved customer issues in the past. Think about specific situations where you had to stay calm under pressure and how you managed to find a solution. This will demonstrate your ability to handle complaints effectively.
✨Familiarise Yourself with CRM Tools
Since the role requires accurate updates in the CRM system, it’s beneficial to have a basic understanding of how these systems work. If you’ve used any CRM software before, be ready to discuss your experience and how you can leverage that knowledge in this role.
