At a Glance
- Tasks: Lead the dispatch team to ensure timely and accurate delivery of customer orders.
- Company: Join a well-established hotel bedroom manufacturing company with a strong reputation.
- Benefits: Enjoy a competitive salary, pension, and opportunities for training and career progression.
- Other info: Be part of a supportive team focused on continuous improvement and safety.
- Why this job: Make a real impact in a growing business while developing your leadership skills.
- Qualifications: Experience in dispatch or logistics management and strong leadership abilities required.
The predicted salary is between 40000 - 42000 £ per year.
Salary: A GBP 40,000 to A GBP 42,000
Location: Leeds
Hours: Full Time, Permanent
Reporting To: Factory Manager
We are a Leeds-based hotel bedroom manufacturing company, with 28 years of experience delivering high-quality, bespoke bedroom solutions to hotels such as Hilton, Radisson, Marriott and Holiday Inn across the UK. We employ approximately 140 people across both production and office functions. We are looking for an experienced and motivated Dispatch Manager to lead our Dispatch Department and play a key role in ensuring customer orders are delivered accurately, on time, and in full. This is a hands-on leadership position responsible for managing daily dispatch operations, coordinating shipments, maintaining high standards of safety and quality, and driving departmental performance. You will work closely with Production, Planning, Stores, Quality, Transport Providers, and Project Teams to ensure smooth and efficient operations across the business.
Key Responsibilities
- Leadership and Team Management
- Lead, motivate and develop the dispatch team to achieve operational objectives.
- Manage daily workloads, staffing levels, shift handovers and task allocation.
- Support employee development through coaching, training and performance management.
- Foster a positive, safety-focused and continuous improvement culture.
- Dispatch and Logistics Operations
- Oversee the preparation, packing and dispatch of customer orders.
- Coordinate transport schedules, collections, loading activities and shipment priorities.
- Ensure all products are correctly labelled, packaged and loaded to meet both company and customer requirements.
- Maintain accurate dispatch records, delivery documentation and customer portal updates.
- Manage storage and movement of finished goods to optimise workflow and efficiency.
- Safety and Quality
- Promote and maintain a strong health and safety culture.
- Ensure compliance with all company procedures, PPE requirements and safe working practices.
- Monitor quality standards and support corrective and preventative actions when required.
- Ensure full compliance with SOPs and quality documentation requirements.
- Performance and Continuous Improvement
- Monitor departmental KPIs to include throughput and OTIF (On Time In Full) performance.
- Identify bottlenecks, resolve operational issues and implement improvements.
- Lead initiatives focused on waste reduction, efficiency improvements and process optimisation.
- Work collaboratively with other departments to support overall business performance.
What We're Looking For
- Essential
- Previous experience in a Dispatch, Logistics, Warehouse or Manufacturing Management role.
- Strong leadership and people management skills.
- Experience managing operational KPIs and performance targets.
- Excellent organisational and problem-solving abilities.
- Strong communication skills with the ability to work across multiple departments.
- Good understanding of health and safety and quality standards within a manufacturing environment.
- Ability to work under pressure and manage changing priorities.
- Desirable
- Experience within manufacturing or distribution environments.
- Knowledge of OTIF performance measures and continuous improvement methodologies.
- Experience with warehouse management, ERP or dispatch systems.
- Understanding of 5S and lean manufacturing principles.
What We Offer
- Competitive salary
- Company pension
- Training and development opportunities
- Career progression opportunities
- Supportive team environment
- Opportunity to make a real impact within a growing manufacturing business
Curtis Furniture Ltd is an equal opportunities employer and welcomes applications from all.
Dispatch Manager employer: TipTopJob
Curtis Furniture Ltd is an exceptional employer located in Leeds, offering a competitive salary and a supportive team environment that fosters employee growth and development. With a strong focus on health and safety, continuous improvement, and career progression opportunities, employees can make a meaningful impact within a well-established manufacturing business that has been delivering high-quality bespoke solutions for nearly three decades.
StudySmarter Expert Advice🤫
We think this is how you could land Dispatch Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and experience in dispatch management to stand out from the crowd.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Dispatch Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dispatch Manager role. Highlight your previous experience in dispatch, logistics, or manufacturing management, and showcase your leadership skills. We want to see how you can lead our team to success!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Mention specific examples of how you've managed teams and improved operational performance in the past. We love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention your problem-solving abilities. Share instances where you've identified bottlenecks or implemented improvements in dispatch operations. We’re all about continuous improvement here at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of dispatch operations. Brush up on logistics terminology, health and safety standards, and any relevant KPIs like OTIF. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Leadership Skills
As a Dispatch Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed teams in the past. Think about specific situations where you resolved conflicts or improved team performance, and be ready to share these stories.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you handle operational challenges. Prepare to discuss past experiences where you identified bottlenecks or implemented improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Smart Questions
At the end of the interview, have a few insightful questions ready. Inquire about the company's approach to continuous improvement or how they measure success in the dispatch department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
