Manchester : Trafford Park Competitive Salary
The Opportunity
We are looking for an ambitious eCommerce professional ready to take the next step in their career. You will play a key role in the growth of our digital business. Taking ownership of our Shopify websites and digital channels, you will be responsible for driving traffic, conversion, customer retention and online revenue growth across our brands.
Working closely with the Managing Director and Operations Director, you will help improve customer experience, commercial performance and operational efficiency across the business, while supporting the continued growth of Happy Linen Company.
We have a fantastic workplace culture and seek to attract candidates who will naturally operate in line with our Company framework.
For the right person, this role offers a genuine opportunity to develop into a senior digital leadership position as the business continues to grow.
About Us
Portfolio Home is an established home textiles business supplying retailers across the UK and Ireland.
Alongside Portfolio Home, we own Happy Linen Company, a growing childrens brand focused on imaginative products, themed collections and creating products that make bedtime a dream.
Key Responsibilities
- Own the performance and development of our websites.
- Drive the growth and performance of our online sales channels, identifying new opportunities to increase revenue and market share.
- Improve conversion rates, merchandising, customer journeys and average order value.
- Own customer retention initiatives including email marketing and lifecycle communications.
- Internally lead or manage external 3rd parties providing SEO and paid media across our websites including technical SEO, content optimisation, keyword strategy and link building.
- Support marketplace channels including Amazon, Debenhams, Wayfair and others.
- Analyse performance data and identify growth opportunities.
- Monitor website performance, customer behaviour and key KPIs, using insights to continuously improve online performance.
- Produce meaningful reporting across sales, margins, stock and profitability.
- Improve integrations between Shopify, Odoo, Linnworks, Klaviyo, n8n and other systems.
- Identify and implement practical AI and automation opportunities that improve efficiency and reduce manual processes.
What Success Looks Like
Within Your First 12 Months You Will Have
- Improved website performance and increased customer engagement and conversion, meeting or exceeding the agreed targets and metrics.
- Increased online revenue, customer retention and overall digital channel profitability.
- Established a growth roadmap for our digital channels.
- Introduced automation opportunities that improve efficiency and scalability.
- Become a trusted contributor to the growth of the business.
- Have supported wider business projects and operational improvements.
What We're Looking For
We are looking for someone with at least 3:5 years of relevant experience in a digital, eCommerce or technical role. This is a broad, technically demanding position spanning eCommerce management, systems/automation and digital marketing, and we are looking for candidates who can demonstrate strong skills across more than one of these areas.
Essential
- Shopify or eCommerce platform experience.
- Strong commercial awareness and analytical mindset.
- Comfortable working with data, reporting and performance analysis.
- Self-motivated and able to take ownership of projects and outcomes.
- Strong organisational and communication skills.
- Demonstrable experience using AI tools, automation platforms or emerging technologies to improve efficiency, customer experience or business performance.
- SEO, CRO or digital marketing knowledge.
- A proven track record of improving customer engagement, conversion and online performance.
