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- Tasks: Deliver exceptional aftersales service and manage defect resolutions for customers.
- Company: Join a dynamic team focused on customer satisfaction and quality service.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Opportunity to grow within a company that values diversity and teamwork.
- Why this job: Make a real difference in customer experiences and enhance your problem-solving skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
Reporting to: Customer Service Manager/Head of Customer Service
Purpose: Providing customers and clients with an exceptional aftersales service and management of the rectification of defects post-handover. Ensure customers experience a smooth transition from sales to after-sales.
- Liaise with customers on the reporting of issues and defects.
- Assist in organising and coordinating the direct maintenance operatives.
- Work closely with external contractors.
- Assist in managing defects to an effective resolution.
- Complete end of DLP works to secure release of MGD Certificates and retentions.
- Work within the team to maintain a high standard of customer service.
Managing the Process:
- Set up new contracts on internal CRM systems.
- Maintain the individual development files, e.g. upload Handover Certificates, Correspondence and enter handover dates for HA plots.
- Take telephone calls from our clients and customers reporting defects.
- Respond to client and customer emails.
- Liaise with our contractors in getting defects completed within the given priorities.
- Keep customers informed until the defects are resolved and book appointments for maintenance operatives as required.
- Raise work schedules on our CRM system.
- Record and schedule work from end of DLP inspections (12 month inspections).
- Send out appointment letters for DLP maintenance works.
- Send weekly SMS appointment reminders.
- Organise Maintenance Operatives Weekly Work Diary and Schedules.
- Provide monthly report on DLP schedules in order to close off contracts and secure release of MGD certificate and retentions.
- Liaise with the Customer Care Manager.
Health and Safety: All employees have a statutory duty to look after their own safety and to give due consideration for the safety of others. Employees also have specific responsibilities as set out in the Company Health and Safety Policy.
Equality and Diversity: All employees must comply with the Company Equality and Diversity Policy, ensuring that at all times behaviour is fair and non-discriminatory.
Serving the Customer (Internal and External): Develop relationships with our clients and customers. Provide feedback on defects to the Customer Care Manager and interdepartmental when required.
Applications: If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today, attaching a copy of your current CV. Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. Linsco is an equal opportunities employer. All applicants will be considered on their merits regardless of background, characteristics or personal circumstances. All applications will be dealt with in the strictest confidence.
Customer Service Co:Ordinator in Derby employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co:Ordinator in Derby
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their approach to customer service and think of examples from your past experiences that align with their mission. This will show them you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with a friend or use online resources to refine your answers. Focus on how you’ve handled customer issues in the past, as this role is all about providing exceptional aftersales service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team and ready to dive into the customer service world with us.
We think you need these skills to ace Customer Service Co:Ordinator in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in aftersales service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background makes you a great fit for this position. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: Since this role involves liaising with customers and contractors, make sure to demonstrate your communication skills in your application. Whether it's through your writing style or examples of past experiences, we want to see how you connect with others.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at TipTopJob
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities like managing defects and liaising with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, communication is key. Prepare examples of how you've effectively communicated with clients or resolved issues in the past. This will demonstrate your ability to maintain strong relationships and keep customers informed throughout the process.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations, such as dealing with a frustrated customer or coordinating with contractors. Practising these scenarios can help you articulate your thought process and problem-solving skills.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Be prepared to discuss how you manage multiple tasks, such as scheduling maintenance operatives and maintaining CRM systems. Sharing specific examples of your organisational strategies will show that you can handle the demands of the job.