Location: Rotherham Hospice
Salary: A GBP 25,331 : A GBP 30,960 per annum
Hours of Work: 37.5 hours per week, Monday : Friday 9 am : 5 pm
Contract type: Permanent
Closing date: 14th August 2026
Purpose of the Role
To support the organisations effective use of data, systems and technology by maintaining accurate data records, producing reports and insights, and providing first:line IT support to colleagues. The role will spend approximately 60 of its time supporting data management activities and 40 providing IT support and system administration.
Key Responsibilities
Data Management
- Maintain accurate records across organisational databases and systems.
- Perform regular data cleansing, validation and quality assurance checks.
- Produce routine reports, dashboards and performance information.
- Support departments with data extraction and analysis requests.
- Develop and maintain data collection processes and procedures.
- Ensure compliance with GDPR and organisational data governance requirements.
- Identify trends, anomalies, and opportunities for service improvement through data analysis.
- Support audits and regulatory reporting requirements.
- Assist with the development and maintenance of KPI reporting.
- Create and update system documentation and user guides.
IT Support
- Provide first:line support for hardware, software and user issues.
- Set up new users, devices, accounts and permissions.
- Troubleshoot common IT problems and
- Assist with the management of printers, telephones, mobile devices and peripherals.
- Support Microsoft 365 applications and user administration.
- Maintain IT asset registers and equipment inventories.
- Assist with software updates and system testing.
- Support meeting room technology and video conferencing systems.
- Liaise with external IT support providers and vendors.
- Promote cyber security awareness and good IT practices.
Person Specification
Essential
- Experience working with databases, spreadsheets and data management systems.
- Strong Microsoft Excel skills.
- Experience producing reports and analysing data.
- Good troubleshooting and problem:solving abilities.
- Excellent organisational and administrative skills.
- Ability to communicate technical information to non:technical users.
- Understanding of data protection and confidentiality requirements.
- Customer:focused approach.
Desirable
- Experience of CRM systems. (Beacon)
- Experience of Power BI or dashboard reporting tools.
- Experience of Microsoft 365 administration.
- Experience working within healthcare, charity or hospice environments.
- Knowledge of cyber security principles.
- Knowledge of TPP Systmone
Data and IT Support Officer employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
