At a Glance
- Tasks: Be the first point of contact for customer enquiries and build lasting relationships.
- Company: Join Ainscough, a leading lifting solutions company with a strong commitment to customer service.
- Benefits: Enjoy a competitive salary, annual retention bonus, and excellent benefits package.
- Other info: Opportunities for career growth and a chance to collaborate across various departments.
- Why this job: Make a genuine difference to customers while working in a dynamic and supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
- Vacancy Type: Permanent
- In Addition, Youll Benefit From
- A GBP 3,000 Annual Retention Bonus
- Quarterly Performance Bonus
- Excellent Benefits Package
Our customers have a choice of lifting partners. Every conversation is an opportunity to demonstrate why Ainscough should be theirs.
From first: time crane hires through to some of the UKs largest and most technically challenging lifting projects, our customers trust Ainscough to deliver engineering expertise, an unwavering commitment to industry: leading safety standards and exceptional customer service.
Our Customer Support Centre is often the very first impression customers have of our business.
This isnt simply about answering enquiries.
Its about building confidence, making things easy and helping customers choose the UKs leading lifting solutions company.
With around 70 of customer interaction taking place through email and digital communication, and 30 by telephone, this role is perfect for someone who enjoys building relationships through both written and verbal communication.
No two days are the same.
One day you could be helping someone arrange their very first crane hire.
The next you might be supporting a customer with a complex lifting solution or helping coordinate the next stage of a major infrastructure project.
Working at the heart of the business, youll collaborate with colleagues across Sales, Commercial, Operations, Finance, Procurement and our nationwide network of depots, giving you exposure to almost every area of the company.
If youre looking for a role where you can make a genuine difference to customers while becoming part of a business youre proud to represent, wed love to hear from you.
- What Youll Do
- Be the first point of contact for customer enquiries
- Build relationships with new and existing customers, understanding their requirements and guiding them towards the right lifting solution.
- Prepare quotations, proactively manage enquiries and take ownership of the customer journey through to order.
- Work closely with colleagues across Sales, Commercial, Operations, Finance and our nationwide network of depots to deliver a seamless customer experience.
- Manage customer enquiries in line with agreed Service Level Agreements (SLAs), quality standards and performance measures.
- Maintain accurate customer records and opportunities within our CRM system.
- Continually look for opportunities to improve the customer experience and make it even easier to do business with Ainscough.
About You
You understand that great customer service isnt just answering questions: its giving customers confidence that one important part of their project is in safe hands.
- Youll probably have
- Experience in a customer service, contact centre, customer support or sales support environment.
- Excellent written and verbal communication skills.
- Confidence building relationships with customers and colleagues.
- Strong organisational skills and the ability to manage multiple priorities.
- A proactive approach, taking ownership of customer enquiries from start to finish.
- A proven ability to consistently achieve Service Level Agreements (SLAs), performance measures and high customer service standards.
- Good IT skills, with experience of CRM systems and Microsoft Office being advantageous.
Why Join Ainscough?
Benefits
- Bi: Annual retention bonus
- 24 days annual leave plus an additional days at 2 years service 5 years service, 10 years and 20 years service.
- Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)
- Group life assurance 3 x basic salary
- Pension 4 employer 5 employees
- Online access to payslips, book and view holidays and personal info
- Access to the Ainscough Advantage (People Value) benefits platform
- Staff forums run 3 times a year : have your voice heard
- If you
- #J-18808-Ljbffr
Customer Support Co:ordinator employer: TipTopJob
As an Installation & Commissioning Engineer with us, you'll join a dynamic team in the vibrant London area, where flexibility in working hours allows for a balanced lifestyle. We pride ourselves on fostering a supportive work culture that encourages professional growth through ongoing training and development opportunities, alongside competitive salaries and performance bonuses. Our commitment to innovation and excellence ensures that you will be part of exciting projects that make a real impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Co:ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TipTopJob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TipTopJob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Co:ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TipTopJob:Your cover letter is your chance to shine! Tell us why you want to work at TipTopJob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TipTopJob!
How to prepare for a job interview at TipTopJob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
