Customer Support Administrator

Location: Stamford, Lincolnshire Salary: up to GBP 28,000 per annum Contract: Full-time, permanent, 40 hours per week Hours: Monday to Friday Our client provides businesses and homes with comprehensive fire, intruder, and security systems, which are individually designed. They are a trusted security systems provider for businesses and homeowners across Lincolnshire and surrounding areas. With over 25 years of experience from their office on Casterton Road, Stamford, they have built a reputation based on their commitment to high-quality security standards. The Role This role involves customer support and assisting their engineering teams to ensure an excellent customer experience, supporting their field-based installation team (x 4) in installing and servicing intruder systems, fire alarm systems, CCTV, access control, and gates and barriers. They seek a motivated individual looking for a long-term, permanent role in a well-established and reputable Stamford-based family company. The Duties Include Providing exceptional daily office/business support and coordination for their security engineers covering Lincolnshire, Leicestershire, Cambridgeshire, Northamptonshire, and Rutland Delivering excellent customer service, ensuring prompt and diligent support and advice Using dedicated software and Microsoft applications to book work with detailed and accurate information for efficient engineer operations Including technical details in bookings based on client or location records Resolving issues, complaints, and problems professionally and promptly Managing bookings and data records using Outlook and Excel Reviewing and improving business processes and operational costs Processing card payments over the phone and maintaining orderly records and receipts Ordering tools and equipment as needed, monitoring orders and deliveries Maintaining records for their fleet of vans and ensuring service schedules are adhered to Performing other administrative tasks as required About You You should be an experienced administrator capable of providing first-class customer service. Due to the business nature, the successful candidate will need to undergo security screening/police checks. If you have relevant experience, they would love to hear from you. Experience and Qualifications Experience in administration, customer service, or coordination Excellent IT skills, including proficiency with various applications, MS Office (including Excel), Teams, and databases Skills and Personal Attributes Process-oriented and meticulously organized A self-starter with a helpful, can-do attitude A reliable finisher, ensuring all administration is well-organized Excellent customer service skills with warm, attentive interpersonal skills High integrity and discretion due to business sensitivity Ability to respond quickly and efficiently Flexible and supportive of a small, dynamic team Diligent, ensuring high standards of accuracy and efficiency A problem solver capable of working through issues effectively You must hold a Full UK driving licence or equivalent. If you believe you are a suitable candidate and wish to work for this reputable company, please do not hesitate to apply. #J-18808-Ljbffr