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For Companies At a Glance
- Tasks: Be the friendly voice for customers, solving problems and coordinating assistance.
- Company: Join Tyrenet, a leader in customer service for logistics and transport.
- Benefits: Enjoy flexible shifts, free onsite parking, and performance bonuses.
- Why this job: Thrive in a supportive team, making a real impact on customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 26000 - 28000 £ per year.
Overview
Full Time: On site: Days and Weekends. Liverpool, Estuary Business Park. Free onsite parking. Salary: A GBP 26 28k (DOE) + Performance bonus.
Tyrenet are looking to increase their coverage over a 24-hour period so there is some flexibility required on shift patterns. Expected work patterns include working 5 days per week, with days off in lieu for weekend days worked. Shifts vary between 6:3 and 8:5 during the week and 6:2 and 2:10 at the weekends.
The Challenge
As a Customer Services Coordinator at Tyrenet, youll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. Youll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.
The Approach
Were looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, youll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout. Youll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference.
Key Responsibilities
- Handle incoming calls from customers, providing reassurance and clear communication
- Use internal systems to log and manage cases efficiently
- Coordinate roadside assistance with external tyre partners
- Monitor progress and keep customers updated throughout
- Close cases and ensure accurate record-keeping
- Support the Operations Manager and team with daily operational tasks
- Identify opportunities to improve processes or service delivery
The Candidate
Were Looking For Someone Who Brings
- Customer service experience (ideally in automotive, logistics, or another fast-paced environment)
- Strong communication skills with a calm, friendly approach
- Confidence under pressure and the ability to manage difficult conversations professionally
- Excellent attention to detail and accurate case management
- Confidence using IT systems and learning new tools
- A proactive, team-oriented attitude
- Flexibility to work occasional weekend shifts preferred
Equity, Diversity and Inclusion
At Tyrenet, were committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer.
INDLS
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
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Customer Services Coordinator employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Familiarise yourself with the automotive and logistics industries. Understanding the common challenges and terminology will help you communicate effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice handling difficult conversations. Since the role involves managing customer expectations under pressure, role-playing scenarios with a friend can help you build confidence and refine your communication skills.
✨Tip Number 3
Showcase your flexibility in shift preferences. Since Tyrenet is looking for candidates who can work various shifts, be clear about your availability and willingness to adapt to different schedules during your discussions.
✨Tip Number 4
Highlight your teamwork skills. Emphasise your ability to collaborate with others, as this role requires working closely with both customers and internal teams to deliver excellent service.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments like automotive or logistics. Use specific examples that demonstrate your communication skills and ability to handle pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent service. Mention your flexibility with shift patterns and how your proactive attitude aligns with Tyrenet's values.
Highlight Relevant Skills: In your application, emphasise your strong communication skills, attention to detail, and experience with IT systems. These are crucial for the role of Customer Services Coordinator.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Tyrenet. Mention how you thrive in team-focused environments and your commitment to providing first-class service to customers.
How to prepare for a job interview at TipTopJob
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially in fast-paced environments like automotive or logistics. Share specific examples of how you handled challenging situations and provided excellent service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you successfully resolved issues under pressure. Tyrenet values quick thinking, so think of examples that showcase your ability to assess situations and coordinate effective solutions.
✨Familiarise Yourself with Their Operations
Research Tyrenet's services and their approach to customer care. Understanding their operations will help you answer questions more effectively and show your genuine interest in the role.
✨Emphasise Teamwork and Flexibility
Since the role involves working closely with a team and requires flexibility for shift patterns, be ready to discuss your experiences in collaborative environments and your willingness to adapt to different schedules.
