At a Glance
- Tasks: Support customers with enquiries, process orders, and ensure a smooth experience.
- Company: Eco-friendly company supplying sustainable products to the hospitality industry.
- Benefits: Salary up to £35,000, yearly bonus, and office-based role in a supportive team.
- Other info: Opportunities for growth and progression within the company.
- Why this job: Join a purpose-led business and make a positive impact while building relationships.
- Qualifications: Confident communicator with customer service skills and a passion for sustainability.
The predicted salary is between 35000 - 35000 € per year.
We're working with a growing, eco-friendly company that supplies sustainable products to the hospitality industry, and they're looking for a Customer Service Support professional to join their team. This is a fantastic opportunity for someone who is confident on the phone, naturally personable, and enjoys building relationships with customers. You'll be a key point of contact for clients, supporting with enquiries, processing orders, and ensuring a smooth and positive customer experience from start to finish.
The Role
- Handling inbound customer enquiries via phone and email
- Processing and managing orders efficiently
- Building strong product knowledge and becoming an expert in the company's offering
- Supporting the sales team and maintaining strong client relationships
- Assisting with general office management duties
- Ensuring a high level of organization across daily tasks
- Managing and updating customer data within the CRM system, ensuring accuracy and consistency
About You
- Confident, friendly, and professional on the phone
- Strong communication and customer service skills
- Some sales experience would be beneficial
- Highly organized with great attention to detail
- Proactive and eager to learn and develop
- A genuine interest in sustainability and working with a purpose-led business
What's On Offer
- Salary up to A GBP 35,000
- Yearly bonus based on performance
- Office-based role within a supportive team
- Company closure over Christmas and New Year
- Opportunities to grow and progress within the business
If you are keen to discuss the details further, please apply today or send your CV to Kate B or call 790.
Customer Service Support : CRM Experience Required employer: TipTopJob
Join a dynamic and eco-friendly company that prioritises sustainability while providing exceptional customer service in the hospitality industry. With a supportive team culture, opportunities for professional growth, and a competitive salary package including performance bonuses, this role offers a meaningful career path for those passionate about making a positive impact. Enjoy the added benefit of company closure over Christmas and New Year, ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support : CRM Experience Required
✨Tip Number 1
Get to know the company inside out! Research their products and values, especially their eco-friendly focus. This will help you connect with them during your conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer enquiries, make sure you're comfortable chatting on the phone. Role-play with a friend or family member to build your confidence and refine your communication style.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and makes it easier for us to keep track of your progress.
We think you need these skills to ace Customer Service Support : CRM Experience Required
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your CRM experience and any customer service roles you've had, as this will show us you're a great fit for the position.
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re passionate about sustainability and how your personality aligns with our company culture. A friendly and professional tone will go a long way in making a good impression!
Showcase Your Communication Skills:Since you'll be handling customer enquiries, it's important to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you've successfully interacted with customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at TipTopJob
✨Know Your CRM Inside Out
Since the role requires CRM experience, make sure you brush up on the specific systems mentioned in the job description. Familiarise yourself with common functionalities and be ready to discuss how you've used CRM tools in past roles to enhance customer service.
✨Showcase Your People Skills
This position is all about building relationships, so be prepared to share examples of how you've successfully interacted with customers in the past. Think of specific situations where your communication skills made a difference, and don’t shy away from highlighting your friendly and professional phone manner.
✨Demonstrate Your Organisational Skills
The company values organisation and attention to detail, so come equipped with examples of how you've managed multiple tasks or projects efficiently. You could mention any tools or methods you use to stay organised, especially in a busy environment.
✨Express Your Passion for Sustainability
Since the company focuses on eco-friendly products, it’s important to convey your genuine interest in sustainability. Be ready to discuss why this matters to you and how it aligns with your personal values, as well as how you can contribute to their mission.
