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- Tasks: Create exceptional experiences for residents and lead a passionate team in a care home.
- Company: Join one of the UK's leading healthcare providers in a purpose-built care home.
- Benefits: Enjoy discounts, wellbeing support, comprehensive training, and career growth opportunities.
- Why this job: Make a real difference in people's lives while fostering a positive work environment.
- Qualifications: Experience in hospitality management and strong people skills are essential.
- Other info: Be part of a Living Wage Employer with a focus on teamwork and high-quality service.
The predicted salary is between 36000 - 60000 £ per year.
An exciting new job opportunity has arisen for a committed Hospitality Manager to work in an exceptional care home based in the Thetford, Norfolk area. You will be working for one of the UK's leading health care providers. This is a purpose-built care home designed for older people requiring general or dementia residential and nursing care.
To be considered for this position you must have experience of Hospitality Management.
Responsibilities- Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery.
- Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service.
- Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded.
- Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner.
- Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness.
- Maintain and manage best first impression experience.
- Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility.
- Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
- Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders.
- Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive.
- Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements.
- Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness.
- Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control.
- Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service.
- Refer a friend Reward Gateway: discounts, wellbeing, employee assistance and much more.
- Comprehensive induction and paid training programme with career prospects.
- Excellent working environment.
- Cost of DBS.
- We are a Living Wage Employer.
Customer Service Manager employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality sector, especially those who have experience in care homes. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to care and service delivery, so you can showcase how your experience aligns with their mission during the interview.
✨Tip Number 3
Practice your communication skills! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently when discussing your management style and experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your hospitality management experience and any relevant achievements that showcase your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and how you align with our family vision and values. Share specific examples of how you've created positive experiences in previous roles.
Showcase Your People Skills: Since this role involves managing a team, emphasise your people management skills in your application. Talk about how you've motivated and inspired staff in the past to create a positive working environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out!
How to prepare for a job interview at TipTopJob
✨Know the Company Inside Out
Before your interview, take some time to research the care home and its values. Understand their mission around compassion, empathy, and transparency. This will help you align your answers with their vision and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Manager, your ability to motivate and inspire staff is crucial. Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Highlight how you fostered teamwork and created a positive working environment.
✨Demonstrate Your Knowledge of Food Service Operations
Since managing food service is a key responsibility, brush up on your knowledge of menu planning and dietary requirements. Be ready to discuss how you would ensure high-quality meals are delivered efficiently, and share any relevant experiences you have in this area.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to first impressions, housekeeping standards, or resident activities. Practise articulating how you would approach these challenges while maintaining high service quality.
