At a Glance
- Tasks: Be the friendly voice of our essential services team, handling customer queries and resolving issues.
- Company: Join a stable company dedicated to providing essential utilities.
- Benefits: Earn GBP12 per hour with a consistent Monday to Friday schedule.
- Other info: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Make a real difference by helping customers and ensuring smooth operations.
- Qualifications: Experience in call handling and excellent communication skills are a must.
Are you a friendly, clear communicator ready to join a stable, essential services team? We are seeking a dedicated Customer Service Call Handler to manage vital incoming calls and service queries for our client. This is a contract position based 5 days a week (Monday to Friday) in the office, offering stability and a consistent schedule.
Rate: GBP12 per hour
Duration: Immediate Start (ASAP) until May 31, 2026
Location: Hertford
Work Pattern: Full-Time (40 hours), 8:00 AM - 4:00 PM (100% In Office)
Your Mission: The Voice of the Operation
You will be the first point of contact, ensuring all customer and client queries are resolved efficiently and professionally. Your duties will include:
- Service Coordination: Answering high-volume inbound calls regarding service issues, scheduled maintenance, and general enquiries.
- Query Resolution: Investigating and resolving customer complaints or operational queries related to utility services (e.g., street lighting faults, maintenance schedules).
- System Logging: Accurately logging all customer contact, service requests, and operational details into the dedicated Customer Relationship Management (CRM) system.
- Dispatch Support: Liaising with the Operations and Field Teams to ensure urgent service requests are dispatched to engineers promptly and tracked through completion.
- Data Integrity: Updating customer accounts, asset records, and databases with accurate information regarding fault reports and resolution status.
- Client Liaison: Providing scheduled updates and status reports to clients regarding service level agreements (SLAs) and ongoing complaint handling.
Candidate Requirements
- Experience: Proven background in a high-volume call handling, customer service, or administrative environment.
- Communication: Exceptional verbal communication skills, a professional telephone manner, and the ability to handle calls with empathy and clarity.
- Technical Skills: Competence in using CRM systems, databases, and Microsoft Office applications.
- Commitment: Must be available for an ASAP start and adhere to the strict 8:00 AM - 4:00 PM, 5-day in office schedule in Hereford.
If you are detail-oriented, customer-focused, and ready for a stable contract role, apply today.
Customer service call handler employer: TipTopJob
At Essential Utilities, we pride ourselves on being a supportive and stable employer, offering a consistent work schedule and a friendly team environment in Hertford. Our commitment to employee growth is reflected in our training opportunities and emphasis on professional development, ensuring that you can thrive in your role as a Customer Service Call Handler while making a meaningful impact in the community. Join us for a rewarding career where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer service call handler
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TipTopJob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TipTopJob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer service call handler
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TipTopJob:Your cover letter is your chance to shine! Tell us why you want to work at TipTopJob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TipTopJob!
How to prepare for a job interview at TipTopJob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
