At a Glance
- Tasks: Be the go-to person for suppliers and buyers, handling enquiries and ensuring customer satisfaction.
- Company: Join a dynamic B2B drinks startup that's shaking up the industry.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for career growth.
- Other info: Collaborative culture with a focus on continuous improvement and professional development.
- Why this job: Fast-track your career while working with globally recognised brands in an exciting environment.
- Qualifications: Customer service experience is a plus; strong communication and teamwork skills are essential.
The predicted salary is between 37000 - 37000 £ per year.
Location: London. Salary up to £37,000 plus package.
This is a rare chance to join an ambitious B2B drinks industry startup in the very beginning, giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform.
We are looking for a Customer Service Assistant who will be the first point of contact for all suppliers and buyers across the business. This role will manage day-to-day enquiries, maintain customer satisfaction, problem-solve, and support loyalty with partnering businesses. The position is 5 days per week in the West London office.
What this business offers:
- A competitive salary and performance-based bonuses.
- Opportunities for professional development and career growth.
- The chance to work with globally recognized brands in an exciting and dynamic industry.
- A collaborative and supportive work culture.
Customer Service Assistant Responsibilities:
- Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need.
- Handle day-to-day customer service enquiries via phone, email and system platforms.
- Process orders accurately and efficiently, ensuring customers receive the right products on time.
- Assist in maintaining customer service metrics and updating internal systems.
- Gather customer feedback and flag trends or issues to the Customer Service Manager.
- Work closely with sales, operations and supply chain teams to resolve queries.
- Help monitor stock, deliveries and order flows to support a smooth customer experience.
- Contribute to continuous improvement by suggesting ways to enhance processes and communications.
The Ideal Customer Service Assistant Candidate:
- Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential).
- Excellent communication skills with a friendly, professional and proactive approach.
- Strong attention to detail and ability to manage multiple tasks at once.
- Comfortable using CRM systems, email platforms and spreadsheets.
- Team player who enjoys working collaboratively with other departments.
- Positive attitude, willingness to learn and passion for helping customers.
Customer Service Assistant employer: TipTopJob
Join an ambitious B2B drinks industry startup in London, where you can fast-track your career and shape your role in a dynamic environment. With a competitive salary, performance-based bonuses, and a collaborative work culture, this company offers excellent opportunities for professional development while working with globally recognised brands. Experience a supportive atmosphere that values your contributions and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the drinks industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to showcase your problem-solving skills. We want to see that friendly, proactive approach in action!
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Assistant. Highlight any relevant experience in customer service or support roles, especially in B2B or the drinks industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our team. Be sure to mention why you're excited about joining a startup in the drinks industry – we love enthusiasm!
Show Off Your Communication Skills:Since this role involves a lot of interaction with suppliers and buyers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we want to see that you can communicate effectively right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at TipTopJob
✨Know the Company Inside Out
Before your interview, take some time to research the startup and its innovative platform. Understand their mission, values, and the B2B drinks industry landscape. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your proactive approach and ability to maintain customer satisfaction.
✨Be Ready to Problem-Solve
Since the role involves managing day-to-day enquiries and problem-solving, be prepared for situational questions. Practice how you would handle specific scenarios, such as a delayed order or an unhappy customer. This will showcase your critical thinking and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for professional development, or how they measure customer service success. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
