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For Companies At a Glance
- Tasks: Handle customer calls and support clients with their queries.
- Company: Join a dynamic team in the financial services sector.
- Benefits: Earn GBP 150 per day with full-time hours and potential for extension.
- Why this job: Make a difference by helping vulnerable customers and resolving issues.
- Qualifications: Previous experience in financial services and telephony roles required.
- Other info: Exciting opportunity to grow your career in a supportive environment.
The predicted salary is between 27000 - 45000 £ per year.
We are looking for Customer Service Agents with previous telephony experience within Financial Services firms to join an exciting project in Edinburgh. This is an initial 3‑month contract starting 26th January 2026, with the possibility of extension. You will be working Monday‑Friday (37.5 hours per week) full time on the client site in Edinburgh. Salary is GBP 150 per day, paid via an umbrella company.
Responsibilities:
- Take inbound calls on general service‑related enquiries.
- Support vulnerable customers.
- Log and update systems relating to customer issues.
Qualifications:
- Financial services industry experience, including previous telephony roles.
- Experience in resolving customer queries and updating client systems.
- Ability to commute to Edinburgh for onsite working.
Employment Details:
- Seniority level: Entry level
- Employment type: Full‑time
- Job function: Other
- Industry: Advertising Services
Salary & Working Hours:
- Salary: GBP 150 per day, via an umbrella company.
- Working hours: Monday‑Friday, 37.5 hours per week full time on site.
Please apply online and upload a copy of your latest CV. Referrals increase your chances of interviewing by 2x.
Customer Service Agent employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Make sure you know your stuff! Brush up on your telephony experience and financial services knowledge. When you get that call, you want to sound like a pro who knows exactly what they're talking about.
✨Tip Number 2
Practice makes perfect! Do some mock calls with friends or family to get comfortable handling customer queries. The more you practice, the more confident you'll feel when it’s time to shine in the real deal.
✨Tip Number 3
Don’t forget to show your personality! Employers love candidates who can connect with customers. Be friendly and approachable during your interviews – it’ll help you stand out from the crowd.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a better chance of landing that interview. Plus, we’re always on the lookout for great talent like you, so don’t miss out!
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your telephony experience and any relevant roles in financial services. We want to see how your background fits with what we're looking for!
Showcase Your Skills: In your application, emphasise your ability to resolve customer queries and log issues effectively. This is key for the Customer Service Agent role, so let us know how you’ve done this in the past.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you brush up on your knowledge of the financial services industry. Understand common customer queries and how to resolve them, as this will show that you're prepared and knowledgeable about the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and telephony experience. Think about specific examples from your past roles where you've successfully resolved customer issues or supported vulnerable customers.
✨Be Personable
Customer service is all about communication. During the interview, demonstrate your ability to connect with people. Smile, maintain eye contact, and show genuine interest in helping customers – it’ll go a long way!
✨Logistics Matter
Since this role requires onsite work in Edinburgh, make sure you can easily commute. Mention your commuting plans during the interview to reassure them that you’re ready and committed to being present every day.
