Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver high-quality payroll services and drive service improvements.
- Company: Join a supportive Council focused on customer-centric outcomes.
- Benefits: Enjoy flexible working, 26 days leave, and professional development opportunities.
- Why this job: Make a meaningful impact while inspiring and developing your team.
- Qualifications: Proven payroll experience and strong leadership skills required.
- Other info: Embrace a culture of inclusivity and growth in a dynamic environment.
The predicted salary is between 41771 - 46142 £ per year.
Overview
Location: Sunderland
Salary: Grade 8 (SCP 31 : 35) GBP 41,771 : GBP 46,142
Hours: 37 hours per week
Vacancy Type: Full time, Permanent
Closing Date: 28 Sept 2025
Role
They’re looking for an experienced customer-focused Payroll Manager to lead the triage and transactional functions of their Payroll and Pensions service. This role is central to ensuring their customers receive timely, accurate and responsive support.
Currently the Payroll and Pensions function is delivered across two teams. The specialist Payroll and Pensions team is responsible for the overall delivery of the service. You’ll deliver the transactional payroll service in collaboration with the specialist Payroll and Pensions function, working closely with them, driving service improvements and leading a team of around 14 staff to deliver high-quality, customer-centric outcomes. A key part of this role is to integrate the function and its ways of working within the wider Customer Enabling Services directorate, ensuring alignment with transformation goals and values.
This post will be of interest to applicants who have a proven track record and substantial experience of payroll with a complex and diverse range of internal and external customers. In addition to possessing strong technical payroll expertise, it is essential that the successful candidate can lead, inspire, support and develop the payroll team to reach their full potential. Strong experience in supervision and driving cultural change is also essential.
If you’re passionate about people, thrive in a payroll environment, and want to make a meaningful impact across the Council, they’d love to hear from you.
Why work for the Council?
- Automatic enrolment into the Local Government Pension Scheme
- Flexible working arrangements to support work-life balance
- 26 days annual leave (31 after 5 years), plus bank holidays
- Option to purchase additional leave through the flexible benefits scheme
- Ongoing professional development opportunities
- Discounted travel, car lease scheme, and Cycle to Work Scheme
- A supportive and inclusive workplace culture
northeastjobs.uk/job/Customer_Enabling_Services_Payroll_Manager/285511
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Advertising Services
#J-18808-Ljbffr
Customer Enabling Services Payroll Manager employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enabling Services Payroll Manager
✨Tip Number 1
Network like a pro! Reach out to people in the payroll and pensions field, especially those who work at the Council. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical payroll knowledge. Be ready to discuss how you've led teams and driven service improvements in past roles. Show them you're the perfect fit!
✨Tip Number 3
Don’t forget to highlight your customer-centric approach during interviews. Share examples of how you've provided excellent support to diverse customers in previous positions. They want to see your passion for people!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Enabling Services Payroll Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payroll Manager role. Highlight your experience with payroll systems and customer service, as well as any leadership roles you've had. We want to see how your skills match what they're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about payroll and how you can make a difference in the Council. Be sure to mention your experience with team leadership and driving service improvements.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or led successful projects in previous roles. This will help us see the impact you could have in this position.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets noticed and reaches the right people. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at TipTopJob
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge before the interview. Understand the key processes, regulations, and any recent changes in payroll legislation. Being able to discuss these confidently will show that you're not just experienced but also up-to-date.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed and developed staff in the past. Think about specific situations where you inspired change or improved team performance, and be ready to discuss them.
✨Customer-Centric Mindset
This position is all about delivering high-quality, customer-centric outcomes. Prepare to talk about how you've put customers first in your previous roles. Share stories that highlight your ability to handle complex customer needs and improve service delivery.
✨Align with Their Values
Research the Council's transformation goals and values. During the interview, demonstrate how your personal values align with theirs. This could be through discussing your approach to teamwork, inclusivity, or your commitment to continuous improvement in service delivery.