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- Tasks: Own and develop CRM strategy for a multi-brand hospitality group.
- Company: Fast-growing bar group in vibrant Central London.
- Benefits: Competitive salary, hybrid working, and opportunities for career growth.
- Other info: Join a dynamic team and make a real impact in the hospitality industry.
- Why this job: Shape customer engagement and loyalty through data-driven campaigns.
- Qualifications: Experience in CRM management and strong analytical skills required.
The predicted salary is between 50000 - 50000 £ per year.
We're partnering with a fantastic and fast-growing bar group in London to find an experienced CRM Manager to join their digital team. This is a brilliant opportunity to take full ownership of CRM in a standalone role, working across a multi-brand portfolio and driving customer engagement, loyalty, and revenue through data-led campaigns. Based in a Central London office (hybrid working), you’ll be responsible for shaping and delivering the CRM strategy across multiple brands and venues. You’ll manage the full lifecycle of campaigns, using customer data and insights to create targeted, high-impact communications.
Key Responsibilities- Own and develop the CRM strategy across a multi-brand portfolio
- Plan and execute email and CRM campaigns end-to-end
- Analyse customer data to drive segmentation and targeting
- Build automated customer journeys and retention campaigns
- Collaborate with marketing and digital teams across different brands
- Proven experience in a CRM Manager or similar role
- Strong background in email marketing, campaigns, and customer data
- Experience managing CRM across multiple brands or business units
- Comfortable working in a standalone CRM position
- Data-driven mindset with strong analytical skills
- Experience within hospitality, bars, restaurants, or food retail is highly desirable
If you are keen to discuss the details further, please apply today or send your CV to Kate B.
CRM Manager : Multi:Brand Hospitality Group : A GBP 50,000 employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager : Multi:Brand Hospitality Group : A GBP 50,000
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those working in CRM roles. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous CRM campaigns and results. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on data analysis techniques. Be ready to discuss how you've used customer insights to drive successful campaigns in the past. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace CRM Manager : Multi:Brand Hospitality Group : A GBP 50,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the CRM Manager role. Highlight your experience with email marketing and data analysis, as these are key for us in this position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our multi-brand hospitality group. Share specific examples of how you've driven customer engagement and loyalty in previous roles.
Showcase Your Data Skills: Since we're all about data-driven decisions, make sure to mention any tools or methodologies you’ve used to analyse customer data. This will show us you’re ready to take ownership of our CRM strategy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TipTopJob
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM strategies and tools. Brush up on your knowledge of customer data analysis, segmentation, and campaign management. Being able to discuss specific examples from your past experience will show that you can hit the ground running.
✨Showcase Your Data Skills
Since this role is heavily data-driven, prepare to talk about how you've used data to inform your campaigns. Bring examples of how your analytical skills have led to successful outcomes in previous roles, especially in hospitality or similar sectors.
✨Understand the Brand Portfolio
Research the bar group and its various brands before the interview. Familiarise yourself with their target audience and current marketing strategies. This will help you tailor your responses and demonstrate your genuine interest in the company.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific CRM challenges. Think about potential scenarios related to customer engagement and retention, and be ready to outline your approach. This will showcase your problem-solving skills and strategic thinking.