At a Glance
- Tasks: Lead a dynamic team in managing credit hire claims and driving performance.
- Company: Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Up to 35 days holiday, mental health support, and flexible working options.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Join a growing company where your leadership can make a real difference.
- Qualifications: Experience in motor claims and strong people management skills are essential.
The predicted salary is between 35948 - 45216 € per year.
Location: Liverpool, office based with hybrid working available
Salary: GBP35,948 - GBP45,216 per annum plus the opportunity to achieve an annual bonus of up to 10% of your salary
Job Type: Full Time, Permanent
Working hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
Whats Involved
- Lead a team of credit hire handlers within our mitigation department.
- Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLAs, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare.
- Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file, effective settlement of credit hire claims and prompt correct liability decision making.
- Act as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained.
- Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and credit hire.
- Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance.
- Participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training.
- Ensure the effective management of inbound call handling philosophies are adhered to.
We Are Looking For People With
- Experience of motor claims is essential.
- Experience in handler and/or managing credit hire claims is desired but not essential.
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance.
- To lead by example and endorse the company behaviours and values.
- Highly motivated self-starter.
- Clear, focused and determined approach to problem solving.
- Authoritative manner with ability to listen.
- Persuasive, strong, and confident communication skills.
- People Management experience essential.
Grow with Acorn
At Acorn Insurance, we're proud of our Liverpool roots and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone GBP750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share.
Benefits
- A maximum of 35 days holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
- 24/7 mental health support and free counselling available.
- Grow with us: Through career fairs, leadership programs, and learning on the go.
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work-life balance and individual needs.
- Recognition awards, social events and more.
Our Commitment To Our Colleagues
- Mindful Employer: championing mental health and wellbeing.
- Disability Confident Level 1 and 2: creating accessible, inclusive opportunities.
- Menopause Friendly accredited: supporting every stage of life.
- Armed Forces Covenant signatory: honouring those who serve.
Credit Hire Team Leader employer: TipTopJob
Acorn Insurance is an exceptional employer located in Liverpool, offering a supportive work culture that prioritises employee wellbeing and professional growth. With flexible hybrid working options, generous holiday allowances, and a commitment to mental health support, we empower our team members to thrive both personally and professionally. Join us to be part of a rapidly growing company that values openness, trust, and respect, while providing ample opportunities for career advancement and recognition.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Hire Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in credit hire or claims management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of indemnity and liability. Show us you know your stuff by discussing real-life scenarios where you've successfully managed claims or led a team. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. At StudySmarter, we believe in growth and support, so look for roles that offer similar opportunities. Check our website for the latest openings!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them why you're the perfect fit for the Credit Hire Team Leader role.
We think you need these skills to ace Credit Hire Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Hire Team Leader role. Highlight your experience in motor claims and any leadership roles you've had. We want to see how your skills match what we're looking for!
Showcase Your People Skills:Since this role involves managing a team, it's crucial to showcase your people management experience. Share examples of how you've positively influenced team members and created a culture of trust and respect.
Be Clear and Concise:When writing your application, keep it clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Acorn Insurance!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you brush up on your knowledge of credit hire claims and motor claims. Familiarise yourself with the key terms and processes mentioned in the job description. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Credit Hire Team Leader, you'll need to demonstrate your people management experience. Prepare examples of how you've positively influenced team members or handled performance issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in this role and how you would address them. This shows that you're proactive and ready to tackle any situation.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges or the company's future plans regarding credit hire claims. This demonstrates your enthusiasm for the role and helps you gauge if it's the right fit for you.
