At a Glance
- Tasks: Lead the Service Advisor team and ensure top-notch customer service in a busy dealership.
- Company: Join a well-established vehicle dealership specialising in commercial vehicles.
- Benefits: Enjoy a competitive salary, bonuses, and fantastic employee perks.
- Other info: Great opportunities for professional development and a supportive work environment.
- Why this job: Make a real impact by enhancing customer experiences in the automotive industry.
- Qualifications: Experience in a similar role with strong leadership and customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
An opportunity has arisen for a Senior Service Advisor to join a well: established vehicle dealership, specialising in the sales, servicing and maintenance of commercial vehicles.
As a Senior Service Advisor, you will lead the Service Advisor team while ensuring an efficient after: sales operation and delivering excellent customer experience.
This full: time, permanent role offers a salary up to GBP 37,620 for 46.5 hours work week plus performance: related bonus of up to GBP 1,720 per annum and benefits.
- You Will Be Responsible For
- Overseeing the daily operation of the Service Reception.
- Providing a professional service to customers in person and over the telephone.
- Scheduling vehicle servicing, maintenance and repair appointments.
- Preparing and managing repair orders using the dealership management system.
- Completing vehicle check: in procedures and recording customer requirements.
- Keeping customers informed throughout the repair process.
- Obtaining approval for additional repair work where required.
- Coordinating vehicle collections, deliveries and handovers.
- Explaining completed work and advising customers on future maintenance requirements.
- Reviewing vehicle service histories and identifying maintenance and upselling opportunities.
- What We Are Looking For
- Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
- Prior experience working within automotive industry.
- Background in leading, coaching or supporting a team.
- Excellent customer service and communication skills.
- Strong organisational skills with excellent attention to detail.
- Good IT and administrative skills.
- Full UK driving licence.
- Working Pattern
- Monday to Friday, 8:00am : 6:00pm.
- Whats On Offer
- Competitive salary
- 22 days annual leave plus bank holidays
- Group Profit Share Scheme
- Company Sick Pay Scheme
- Death in Service benefit
- Cycle to Work Scheme
- Staff referral bonus (up to GBP 1,000)
- Long service holiday rewards
- Birthday leave
- Seasonal staff gifts
- Employee Assistance Programme
- Employee discount scheme
- Electric Vehicle Salary Sacrifice Scheme
- Mercedes: Benz manufacturer training and ongoing professional development
This is a fantastic opportunity for a Senior Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits.
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Senior Service Advisor : Automotive in Crawley employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
