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- Tasks: Handle emergency and non-emergency calls with empathy and professionalism.
- Company: Join the police force in Plymouth, making a difference in your community.
- Benefits: Competitive salary with shift allowances and potential for growth.
- Why this job: Be the first point of contact for those in need and make a real impact.
- Qualifications: Must be 18+ and ready to commit to a full-time role.
- Other info: Initial training provided, with opportunities for flexible working after tenure.
The predicted salary is between 27204 - 38330 £ per year.
Location: Plymouth, Crownhill, Police Headquarters, Exeter
Salary: Starts at GBP 27,204 rising by yearly increments to a maximum of GBP 29,859 per annum
Vacancy Type: Full Time
Candidates must be 18 years old by the start date. Shift pattern is set and cannot be adjusted.
Salary: Commencing salary: GBP 32,644 per annum inclusive of the 20 shift allowance, plus a maximum of GBP 2,500 weekend working allowance (claimable once working the attached shift pattern after the training period). Potential to earn up to GBP 38,330, including 20 shift allowance and up to GBP 2,500 weekend working allowance when 4 years of service is reached.
Training Programme:
- Initial training course: Monday to Friday from 9am to 4pm for 7 weeks at Police Headquarters, Middlemoor Exeter.
- Subsequent training: Additional 2-week course at Exeter Headquarters before returning to the Contact Centre.
- Willingness and ability to travel to Exeter Headquarters is required regardless of base station.
- No annual leave will be granted for the duration of the training courses due to essential learning.
Part Time Working: The role of Contact Officer is a full-time role. Requests for Flexible Working Patterns can be submitted once you are in the role; these cannot be guaranteed and are reviewed against operational needs.
Tenure: This role is subject to a minimum two-year tenure period.
Responsibilities:
- Handle emergency and non-emergency calls professionally with empathy and patience.
- Listen to vital details and ask the right questions to log information quickly and accurately.
- Be the first point of contact for the community and provide help when people need it most.
- Work flexible shifts, including nights, weekends and some bank holidays.
- Qualify for enhanced shift allowance of up to 20% of salary, as well as weekend working allowance.
Contact Officer employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Officer
✨Tip Number 1
Get to know the role inside out! Research what a Contact Officer does and think about how your skills match up. This will help you stand out when you chat with recruiters.
✨Tip Number 2
Practice your communication skills! As a Contact Officer, you'll need to handle calls with empathy and patience. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former Contact Officers on LinkedIn. They can give you insider tips and maybe even refer you for the job. Plus, it shows you're serious about the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Contact Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Contact Officer role. We want to see how you can handle emergency calls and provide support, so don’t hold back on sharing relevant examples!
Showcase Your Communication Skills: As a Contact Officer, communication is key! Use your written application to demonstrate your ability to convey information clearly and effectively. We’re looking for empathy and patience, so let that shine through in your writing.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re sifting through lots of applications, so make yours stand out for the right reasons!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and the application process there.
How to prepare for a job interview at TipTopJob
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Contact Officer. Familiarise yourself with handling emergency and non-emergency calls, and think about how you would approach these situations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role requires a lot of interaction with the community, it's crucial to demonstrate your ability to listen and respond with empathy. Prepare examples from your past experiences where you've had to handle sensitive situations or provide support to others.
✨Prepare for Shift Work Questions
Be ready to discuss your availability for flexible shifts, including nights and weekends. Think about how you can manage your time effectively and be prepared to explain why you're comfortable with this kind of schedule.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the training programme or what a typical day looks like for a Contact Officer. It shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
