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- Tasks: Manage client relationships and provide exceptional service in a supportive team environment.
- Company: Established independent insurance broker with a focus on growth and client referrals.
- Benefits: Up to £40,000 salary, 25 days holiday, pension contribution, and free parking.
- Other info: Opportunity for professional development and support for insurance qualifications.
- Why this job: Join a close-knit team and make a real impact on client satisfaction and retention.
- Qualifications: Experience in insurance and strong communication skills are essential.
The predicted salary is between 35000 - 40000 £ per year.
Having recently relocated to new offices near Milton Keynes to support our continued growth, we are an established independent insurance broker expanding both organically and through acquisition. We are now seeking a Commercial Lines Account Handler to maintain and enhance the management of client relationships. This is not a pressurised sales environment, we are fully regulated and our client base is built on referrals.
BASIC SALARY: Up to £40,000
Benefits:
- 25 days holiday
- Pension contribution
- Financial assistance with insurance qualifications
- Free parking
LOCATION: This is an office-based role, based on the outskirts of Milton Keynes (Old Stratford)
COMMUTABLE LOCATIONS: Milton Keynes, Bedford, Luton, Northampton, Towcester, Bicester, Leighton Buzzard, Bletchley, Flitwick, Buckingham, Brackley, Old Stratford, Ampthill, Hitchin
JOB DESCRIPTION: Our business is centred around long-term relationships, repeat clients, and word-of-mouth referrals. In this role, you'll take ownership of a loyal portfolio, focusing on nurturing client relationships, delivering exceptional service, and ensuring policies are managed efficiently. We're a small, close-knit team with consistent year-on-year growth, and our recent move into a spacious new office reflects our ongoing commitment to sustainable expansion.
KEY RESPONSIBILITIES:
- Managing policy renewals, mid-term adjustments, and day-to-day policy administration.
- Providing high-quality client service, including advice on risk management, market insights, and broking activity.
- Handling new business enquiries from initial marketing and broking through to ongoing administration.
- Supporting clients with claims administration.
PERSON SPECIFICATION: Confident communicator across multiple channels, with strong attention to detail. You'll have previous experience within insurance, ideally handling SME Commercial Lines or Personal Lines (Property Owners), with a solid understanding of FCA requirements. Ideally, you'll hold IF1, FIT, or an equivalent qualification. If not, we're happy to support and fund this during your probationary period. Experience working within a regulated or compliance-driven environment would be beneficial.
THE COMPANY: We are an independent insurance broker providing tailored insurance solutions to both commercial and private clients across the UK. Our growth is driven entirely by client referrals, and we pride ourselves on delivering an exceptional level of service and support. This approach has enabled us to expand significantly, completing 13 acquisitions over the past 16 years.
Commercial Lines Account Handler employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Lines Account Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know someone at the company you're eyeing. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their approach to client relationships and be ready to share how you can contribute to their growth. We love candidates who show genuine interest!
✨Tip Number 3
Showcase your soft skills! As a Commercial Lines Account Handler, communication is key. Be ready to demonstrate your ability to build relationships and provide exceptional service during your interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Commercial Lines Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Commercial Lines Account Handler role. Highlight your previous insurance experience and any relevant qualifications to show us you're the right fit!
Craft a Personal Cover Letter: Use your cover letter to tell us why you want to join our team. Share your passion for client relationships and how you can contribute to our growth. A personal touch goes a long way!
Showcase Your Communication Skills: As a confident communicator, make sure to demonstrate this in your application. Whether it's through your writing style or how you present your experiences, we want to see your ability to connect with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial lines insurance and the specific products relevant to the role. Familiarise yourself with FCA requirements and be ready to discuss how you've handled policy renewals and client relationships in the past.
✨Showcase Your Communication Skills
As a Commercial Lines Account Handler, you'll need to communicate effectively with clients. Prepare examples of how you've successfully managed client relationships and provided exceptional service. Think about times when your communication made a difference in resolving issues or enhancing client satisfaction.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when managing policies and claims. Be prepared to discuss how you've ensured accuracy in your previous roles, whether it's through meticulous documentation or thorough risk assessments.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's growth, team dynamics, and how they support professional development, especially regarding qualifications like IF1 and FIT. This shows your genuine interest in the role and helps you assess if it's the right fit for you.