At a Glance
- Tasks: Manage reservations and guest enquiries for a premium cocktail bar group.
- Company: Join a fun, dynamic team in a rapidly expanding brand.
- Benefits: Up to £32,000 salary, monthly bonus, hybrid working after probation.
- Other info: Clear career development opportunities and a supportive team culture.
- Why this job: Be the first point of contact and enhance guest experiences in a vibrant environment.
- Qualifications: Hospitality reservations experience and ability to handle high call volumes.
The predicted salary is between 32000 - 40000 £ per year.
Overview
Cocktail Bar Group Head Office Role. Full-Time Monday–Saturday (5 days per week).
What’s in it for you:
- Clear career development, with strong potential to progress into events in the future
- Hybrid working after probation: 3 days in the office, 2 days from home
- Join a fun, dynamic team within a rapidly expanding, well-loved brand
The Role
We are supporting a premium cocktail bar group in Central London that are looking for a Reservations Assistant to join their growing head office team. This is a brilliant opportunity for someone who thrives in a fast-paced hospitality environment and is passionate about guest experience and operations. You’ll be the first point of contact for guest enquiries across a portfolio of busy, high-volume venues. We’re looking for someone who can confidently manage reservations for several sites, maintain excellent communication, and deliver a seamless booking experience.
Key Responsibilities:
- Managing high volumes of inbound reservations and guest enquiries
- Supporting multiple venues and working closely with on-site management teams
- Handling phone calls, emails, booking system updates and group enquiries
- Ensuring guests receive quick, friendly, accurate information
- Maintaining organised admin and reporting as needed
What We’re Looking For:
- Hospitality reservations experience is essential, ideally from bars, clubs, restaurants, or hotels
- Experience with multiple venues or large high-volume sites
- Comfortable dealing with high call traffic
- DesignMyNight experience is a bonus
If you are keen to discuss the details further, please apply today or send your CV to Kate B or call 790.
Reservations Assistant : Central London : Up to A GBP 32,000+ Monthly Bonus in City of Westminster employer: TipTopJob
Join a vibrant and rapidly expanding cocktail bar group in Central London, where you'll be part of a dynamic team that values fun and collaboration. With clear career development paths and the opportunity to progress into events, this role offers a unique blend of hybrid working and a supportive work culture that prioritises employee growth. Enjoy the excitement of a fast-paced hospitality environment while making a meaningful impact on guest experiences across multiple high-volume venues.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Assistant : Central London : Up to A GBP 32,000+ Monthly Bonus in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TipTopJob. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TipTopJob
Don't be shy about reaching out to TipTopJob directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Assistant : Central London : Up to A GBP 32,000+ Monthly Bonus in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TipTopJob and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TipTopJob
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
