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- Tasks: Manage reservations and guest enquiries for a premium cocktail bar group.
- Company: Join a fun, dynamic team in a rapidly expanding brand.
- Benefits: Clear career development, hybrid working, and competitive salary with bonuses.
- Why this job: Be the first point of contact and enhance guest experiences in a vibrant environment.
- Qualifications: Hospitality reservations experience and ability to handle high call volumes.
- Other info: Great opportunity for growth into events and a supportive team culture.
The predicted salary is between 24000 - 30000 £ per year.
Overview: Cocktail Bar Group Head Office Role. Full Time Monday to Saturday (5 days per week).
What’s in it for you?
- Clear career development, with strong potential to progress into events in the future
- Hybrid working after probation: 3 days in the office, 2 days from home
- Join a fun, dynamic team within a rapidly expanding, well-loved brand
The Role: I’m currently supporting a fantastic premium cocktail bar group in Central London who are looking for a Reservations Assistant to join their growing head office team. This is a brilliant opportunity for someone who thrives in a fast-paced hospitality environment and is passionate about guest experience and operations. You’ll be the first point of contact for guest enquiries across a portfolio of busy, high-volume venues. We’re looking for someone who can confidently manage reservations for several sites, maintain excellent communication, and deliver a seamless booking experience.
Key Responsibilities:
- Managing high volumes of inbound reservations and guest enquiries
- Supporting multiple venues and working closely with on-site management teams
- Handling phone calls, emails, booking system updates and group enquiries
- Ensuring guests receive quick, friendly, accurate information
- Maintaining organised admin and reporting as needed
What We’re Looking For:
- Hospitality reservations experience is essential, ideally from bars, clubs, restaurants, or hotels
- Experience with multiple venues or large high-volume sites
- Comfortable dealing with high call traffic
- DesignMyNight experience is a bonus
If you are keen to discuss the details further, please apply today or send your CV to Kate B or call.
Reservations Assistant : Central London : Up to A GBP 30,000+Bonus in City of Westminster employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Assistant : Central London : Up to A GBP 30,000+Bonus in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the hospitality industry. You never know who might have a lead on a Reservations Assistant role or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since you'll be handling high volumes of calls, get comfortable with speaking clearly and confidently. Maybe even do a mock call with a friend to nail down your communication style.
✨Tip Number 3
Show off your passion for guest experience! When you get the chance to chat with potential employers, share your enthusiasm for creating memorable experiences. It’s all about making that connection!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Reservations Assistant : Central London : Up to A GBP 30,000+Bonus in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Reservations Assistant role. Highlight any hospitality reservations experience you have, especially in high-volume environments, to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Share your passion for guest experience and operations, and let us know why you’re excited about joining our dynamic team. Keep it friendly and engaging!
Show Off Your Communication Skills: Since you'll be the first point of contact for guest enquiries, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can handle high call traffic with ease.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at TipTopJob
✨Know Your Venues
Before the interview, make sure you research the cocktail bar group and its venues. Familiarise yourself with their offerings, atmosphere, and any unique features. This will not only show your enthusiasm but also help you answer questions about how you can contribute to their guest experience.
✨Showcase Your Communication Skills
As a Reservations Assistant, excellent communication is key. Prepare examples of how you've effectively managed guest enquiries in the past. Think about times when you handled high call volumes or resolved issues quickly and efficiently—these stories will demonstrate your ability to thrive in a fast-paced environment.
✨Highlight Your Organisational Skills
The role involves managing multiple reservations and maintaining organised admin. Be ready to discuss your methods for staying organised, whether it’s through digital tools or personal strategies. Mention any experience you have with booking systems, especially if you’ve used DesignMyNight or similar platforms.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, career development opportunities, and what a typical day looks like for a Reservations Assistant. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
