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- Tasks: Lead a team to create unforgettable experiences for luxury hotel guests.
- Company: Join one of London's most iconic five-star hotels.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Be the face of luxury hospitality and make every guest feel special.
- Qualifications: Experience in luxury guest services and a passion for exceptional hospitality.
- Other info: Work in a vibrant city with a focus on personal development and career advancement.
The predicted salary is between 42000 - 58000 £ per year.
Location: London
Salary: A GBP 50,000
We are seeking an exceptional Guest Experience Manager to join the leadership team of one of London's most iconic luxury five-star hotels. This is a highly visible, guest-facing role with a strong emphasis on delivering an exceptional, highly personalised experience for all suite guests, ensuring they feel recognised, valued and impeccably cared for throughout their stay.
As Guest Experience Manager, you will oversee the day-to-day operations of the Guest Experience team, ensuring every arrival, departure and interaction reflects the highest standards of five-star hospitality. A key focus of this role is the end-to-end journey of our suite guests, from pre-arrival planning and bespoke in-stay experiences to seamless departures and thoughtful follow-up. You will act as a senior ambassador for the hotel, building genuine relationships with VIPs, repeat guests and high-profile clientele.
Responsibilities
- Lead, motivate and develop the Guest Experience team
- Personally oversee and enhance the experience of all suite and VIP guests
- Ensure flawless guest journeys from pre-arrival to post-departure
- Act as the senior point of contact for suite guests, VIPs and special requests
- Resolve guest concerns with discretion, empathy and efficiency
- Drive luxury service standards aligned with the hotel's brand and reputation
- Work closely with Housekeeping, F and B and Reservations to deliver seamless, personalised experiences for suite guests
- Support recruitment, training and development, with a particular focus on intuitive, anticipatory service
Requirements
- Proven experience in a Guest Services, Front Office management role within a luxury five-star hotel
- Demonstrated experience working with suite-level, VIP or UHNW guests
- A genuine passion for bespoke, detail-driven hospitality
- Impeccable communication skills and a warm, confident leadership style
- Calm, polished and solutions-focused under pressure
- A natural host with a strong understanding of luxury expectations
Guest Experience Manager : Iconic Luxury Five:Star Hotel, London in City of Westminster employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager : Iconic Luxury Five:Star Hotel, London in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your ability to create memorable moments for guests, especially VIPs.
✨Tip Number 3
Research the hotel inside out! Understand their brand values and what makes them unique. This knowledge will help you tailor your approach and demonstrate how you can enhance their guest experience.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the hotel itself. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Experience Manager : Iconic Luxury Five:Star Hotel, London in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for luxury hospitality shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles. We want to see that you genuinely care about making every guest feel special!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in guest services and managing teams. Use keywords from the job description to show us that you understand what we're looking for. This will help your application stand out from the crowd!
Be Personable and Professional: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Use clear, concise language and ensure there are no typos or grammatical errors. A polished application reflects the high standards we uphold at our hotel.
Apply Through Our Website: We encourage you to submit your application directly through our website. This not only streamlines the process but also shows us that you're serious about joining our team. Plus, it gives you a chance to explore more about our hotel and what we stand for!
How to prepare for a job interview at TipTopJob
✨Know Your Luxury Standards
Familiarise yourself with the luxury service standards expected in a five-star hotel. Research the specific hotel’s brand values and ethos, and be ready to discuss how you can embody these in your role as Guest Experience Manager.
✨Showcase Your People Skills
Prepare examples that highlight your ability to build genuine relationships with guests, especially VIPs and repeat clientele. Think of specific situations where you’ve gone above and beyond to enhance a guest's experience, and be ready to share these stories.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you handle guest concerns with discretion and empathy. Think of a time when you resolved a challenging situation and how your approach reflected the hotel's commitment to exceptional service.
✨Highlight Team Leadership Experience
As this role involves leading a team, come equipped with examples of how you've motivated and developed staff in previous positions. Discuss your leadership style and how it aligns with creating a positive guest experience.
