At a Glance
- Tasks: Manage Box Office operations and lead a dynamic team at a top London venue.
- Company: Leicester Square Theatre, a vibrant hub for entertainment in the West End.
- Benefits: £35,000 salary, 20 days holiday, and exciting career growth opportunities.
- Other info: Evening and weekend work required; perfect for those who love the buzz of theatre.
- Why this job: Join a passionate team and immerse yourself in the world of live entertainment.
- Qualifications: Strong organisational skills and experience in live events or ticketing systems.
The predicted salary is between 35000 - 35000 £ per year.
Salary: £35,000 per annum
Location: Leicester Square Theatre, London WC2H 7BX
Full-time, Permanent: 40 hours per week (including evenings and weekends)
What we offer
- Salary of £35,000 per annum
- 20 days holiday plus bank holidays, rising with length of service
- The opportunity to work in one of London’s most exciting entertainment venues
- A collaborative and energetic working environment
- The chance to work closely with a wide range of productions, performers and industry professionals
Leicester Square Theatre is one of London’s best-loved entertainment venues, sitting at the heart of the West End and hosting an exciting programme of comedy, theatre, music, podcasts, cabaret and live events across two busy venues.
The Role
Reporting to the Sales Manager, you will oversee all Box Office operations across Leicester Square Theatre and the Museum of Comedy. From managing sales and promoter relationships to leading the Box Office team and monitoring ticket sales performance, you will play a key role in the smooth running and continued success of both venues. You will also work closely with Sales and Marketing teams to support campaigns, customer communications and audience engagement initiatives.
Responsibilities Include
- Manage the day-to-day operation of the Box Office across both venues
- Lead, support and develop the Box Office team, including rotas, training and performance management
- Build and manage events using ticketing and website systems including Ticketsolve and WordPress
- Liaise with promoters, agents and visiting productions regarding ticket sales, allocations, guest lists and reporting
- Monitor ticket sales and occupancy levels, helping maximise revenue through pricing, promotions and tactical discounting
- Oversee show sales and ensure all event information is accurate and delivered on time
- Produce and distribute accurate sales and Box Office reports
- Manage customer communications, enquiries and access bookings
- Work collaboratively with Sales and Marketing teams to support campaigns and audience growth
- Review and improve Box Office systems, processes and operational efficiency
- Ensure excellent customer service standards are maintained at all times
Skills And Experience
We are looking for someone who combines strong organisational skills with a calm, professional approach and a genuine passion for live entertainment.
You Will Ideally Have
- Experience using Ticketsolve or another leading ticketing system
- Previous experience within live entertainment, theatre, comedy, events or a similar environment
- Experience managing, motivating and developing a team
- Strong communication, administrative and IT skills
- The ability to multitask and prioritise effectively in a busy environment
- Excellent attention to detail and customer service skills
- Experience liaising with promoters, agents and external stakeholders
It Would Also Be Beneficial If You Have
- Knowledge of the arts, theatre or comedy sectors
- Experience improving systems and operational processes
- An understanding of staff management or personnel systems
Closing date: Monday 8th June 2026 at 10am
Please note: due to the nature of the role, regular evening and weekend work will be required.
Box Office Manager in City of Westminster employer: TipTopJob
Leicester Square Theatre offers an exhilarating work environment at the heart of London's vibrant West End, making it an exceptional employer for those passionate about live entertainment. With a competitive salary, generous holiday allowance, and opportunities for professional growth, employees thrive in a collaborative atmosphere while engaging with a diverse range of productions and industry professionals. Join us to be part of a dynamic team that values creativity, teamwork, and outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Manager in City of Westminster
✨Tip Number 1
Network like a pro! Attend industry events, workshops, or even shows at Leicester Square Theatre. Meeting people in the live entertainment scene can open doors and give you insider info on job opportunities.
✨Tip Number 2
Show off your passion for live entertainment! When you get the chance to chat with potential employers, share your experiences and what excites you about the industry. Let them see your enthusiasm!
✨Tip Number 3
Be proactive! If you see a role that fits you, don’t just wait for the application process. Reach out directly to the hiring manager or team via LinkedIn or email to express your interest and ask questions.
✨Tip Number 4
Utilise our website to apply! We’ve got all the latest job openings, and applying through us ensures your application gets the attention it deserves. Plus, it’s super easy to navigate!
We think you need these skills to ace Box Office Manager in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Box Office Manager role. Highlight your experience in live entertainment and any relevant skills that match the job description. We want to see how you fit into our vibrant team!
Show Your Passion:Let your love for live entertainment shine through in your application. Share any experiences or projects that demonstrate your enthusiasm for theatre, comedy, or events. We’re all about that energy at Leicester Square Theatre!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly. Plus, it shows you’re keen on joining our team at Leicester Square Theatre!
How to prepare for a job interview at TipTopJob
✨Know Your Venue
Before the interview, do your homework on Leicester Square Theatre and its offerings. Familiarise yourself with their current productions, ticketing systems like Ticketsolve, and any recent news. This shows genuine interest and helps you connect your experience to their needs.
✨Showcase Your Team Leadership Skills
Be ready to discuss your experience in managing and developing teams. Prepare specific examples of how you've motivated staff or improved team performance in previous roles. Highlighting your leadership style will resonate well with their focus on team dynamics.
✨Demonstrate Your Customer Service Expertise
Since excellent customer service is key for this role, think of scenarios where you've gone above and beyond for customers. Share these stories during the interview to illustrate your commitment to maintaining high standards and enhancing audience engagement.
✨Prepare for Operational Questions
Expect questions about managing Box Office operations and improving processes. Brush up on your knowledge of ticket sales strategies, pricing tactics, and how to handle busy periods. Being able to discuss operational efficiency will show you're ready to hit the ground running.
