Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first line IT support and assist users with software and hardware issues.
- Company: Join the Royal Agricultural University, a leader in agricultural education for 180 years.
- Benefits: Enjoy 30 days annual leave, a pension scheme, and discounted campus facilities.
- Why this job: Kickstart your IT career while making a real difference in a supportive environment.
- Qualifications: Great customer service skills and a passion for technology are essential.
- Other info: Flexible working options and excellent opportunities for personal development.
The predicted salary is between 19000 - 24000 £ per year.
Location: Cirencester, GL7 6JS
Flexible working options are available
Salary: Grade 3: A£23,061 - A£24,685 DOE
Vacancy Type: Permanent, full-time
The Royal Agricultural University (RAU) has been at the forefront of agricultural education for 180 years and is globally renowned for its links with industry and courses that are designed to meet the demands of the changing land-based sector. IT Support at the RAU is key to the success of the University by enabling academic staff, the enrichment of curriculum and both face-to-face and distance learning. The Support Desk team provides software, systems and hardware support to staff, students and other users.
This role is part of the IT & Estates team and will be an important member undertaking support activities as directed and working directly with users to provide IT support and escalate issues to enable resolution.
The IT & Estates team are looking for a Junior IT Support Desk Advisor to join the team to provide first line support and triage to end-users (staff, students and visitors to the university), providing solutions where possible, and escalating to more senior team members when required. They will be involved in the day to day operational tasks of maintenance and support for software and hardware on campus, and will be expected to keep up to date with developments in the field and the ongoing requirements of the university to grow their knowledge and understanding in order to provide high standards of support.
Responsibilities
- Provide first line IT support and triage to end-users (staff, students and visitors).
- Offer solutions where possible and escalate to more senior team members when required.
- Assist with day-to-day operational tasks for software and hardware on campus.
- Keep up to date with developments in IT to maintain high standards of support.
Qualifications & Skills
- Excellent customer service skills.
- Ability to accurately gather, record and clearly communicate customer issues and needs.
- Experience in following complex, technical instructions.
- Aptitude for computers and IT; no formal training required but desirable.
Benefits
- 35-hour working week
- 30 days annual leave entitlement plus bank holidays (pro rata for part-time)
- Pension scheme
- Free and guaranteed parking on campus
- Discounted catering facilities, onsite gym, library services
- Employee assistance programme, occupational health and counselling services
- Cycle to work scheme and staff development opportunities
How to apply
If you feel you are a suitable candidate and would like to work for Royal Agricultural University, please proceed through the following link to be redirected to our website to complete your application. rau.ac.uk/about-rau/work-for-us
Closing date: Monday, 06 April 2026; Interview date: Tuesday, 21 April 2026
Equal Opportunities
The RAU is an equal opportunities employer and we particularly welcome applications from black and minority ethnic candidates as they are under-represented within the RAU at this level.
Junior IT Support Desk Advisor in Cirencester employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Desk Advisor in Cirencester
✨Tip Number 1
Network like a pro! Reach out to current employees at the Royal Agricultural University on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle tricky customer service situations, as they love to see your problem-solving skills in action.
✨Tip Number 3
Show off your passion for IT! During interviews, share any personal projects or experiences that highlight your tech skills. It’s all about demonstrating your enthusiasm and willingness to learn.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the RAU team!
We think you need these skills to ace Junior IT Support Desk Advisor in Cirencester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Junior IT Support Desk Advisor role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Customer Service Skills: Since excellent customer service is key for this position, be sure to include examples of how you've successfully helped others in the past. We love seeing candidates who can communicate clearly and effectively!
Keep It Clear and Concise: When writing your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Remember, we’re looking for someone who can communicate technical issues simply!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TipTopJob
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around common software and hardware issues. Be ready to discuss how you would troubleshoot typical problems that users might face, as this will show your aptitude for the role.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with staff and students, highlight any previous experience in customer service. Prepare examples of how you've successfully resolved issues or helped others in the past.
✨Practice Clear Communication
Being able to clearly communicate technical issues is key. During the interview, practice explaining complex concepts in simple terms. This will demonstrate your ability to gather and relay information effectively.
✨Stay Updated on IT Trends
Familiarise yourself with the latest developments in IT support. Mention any recent trends or technologies during your interview to show that you're proactive about learning and staying current in the field.