At a Glance
- Tasks: Oversee spa reception operations and lead the guest services team to ensure exceptional experiences.
- Company: Join one of the Cotswolds' most prestigious hotels known for its tranquil spa facilities.
- Benefits: Enjoy a competitive salary of GBP 38,000 per annum plus additional benefits.
- Other info: The position is full-time and permanent, requiring flexibility in working hours.
- Why this job: This role offers the chance to lead in an award-winning luxury hotel environment.
- Qualifications: Candidates must have previous experience in Front of House or Spa Management roles.
The predicted salary is between 38000 - 38000 £ per year.
Salary: A GBP 38,000 per annum + benefits
Full-Time Permanent
Are you a passionate hospitality professional with a talent for delivering exceptional guest experiences? We are seeking an experienced and inspiring Front of House Manager to lead the guest journey within an award-winning spa at one of the Cotswolds' most prestigious hotels. This is an exciting opportunity to join a luxury destination renowned for its outstanding service, tranquil spa facilities, and commitment to excellence.
As Front of House Manager, you will oversee the day-to-day operation of the spa reception and guest services team, ensuring every guest receives a warm welcome and a seamless, memorable experience from arrival to departure. You will lead by example, creating a positive and professional environment while maintaining the highest standards of service and presentation.
Typical front-of-house leadership responsibilities include:
- Managing reception operations, guest service standards, team performance, training, scheduling, and handling guest feedback.
Responsibilities:
- Lead, motivate and develop the Spa Reception and Front of House team.
- Deliver exceptional guest experiences, ensuring service exceeds expectations.
- Manage spa bookings, guest enquiries and daily reception operations.
- Handle guest feedback and resolve issues professionally and efficiently.
- Ensure all guest-facing areas are maintained to the highest standards.
- Monitor team performance and provide coaching, training and development.
- Work closely with the Spa Manager and wider hotel departments to ensure seamless operations.
- Assist in achieving departmental targets, revenue goals and guest satisfaction scores.
- Maintain accurate reporting, rota management and operational procedures.
Requirements:
- Previous experience in a Front of House, Reception Management or Spa Management role within a hotel, spa or luxury hospitality setting.
- Strong leadership and people management skills.
- Outstanding communication and customer service abilities.
- A hands-on approach with excellent attention to detail.
- Experience managing guest complaints and service recovery.
- Ability to work effectively in a fast-paced environment.
- Flexible approach to working hours, including weekends and peak trading periods.
Front of House Manager : Award:Winning Luxury Hotel, Cotswolds in Cirencester employer: TipTopJob
This luxury hotel in the Cotswolds is renowned for its outstanding service and tranquil spa facilities. Employees enjoy a competitive salary and benefits while working in a prestigious environment focused on excellence. The team is dedicated to delivering memorable guest experiences.
