At a Glance
- Tasks: Drive growth and elevate customer experiences across 15 venues in London.
- Company: Dynamic hospitality business with a focus on innovation and expansion.
- Benefits: Competitive salary, leadership role, and the chance to shape the future of hospitality.
- Other info: Ideal for those who thrive in the fast-paced world of hospitality.
- Why this job: Make a real impact in a growing business and lead a passionate team.
- Qualifications: Proven senior hospitality leader with multi-site experience and strong commercial acumen.
The predicted salary is between 180000 - 200000 £ per year.
Chief Operations Officer : Hospitality business
Location: London
Candidates must be London:based
Do you understand hospitality? Have you sold a business in the hospitality space? Have you scaled and sold a business in the UK? If thats a yes, and you work in the bar, pub, and restaurant space, drop me a line.
This is a rare opportunity to join a dynamic and growing hospitality business. The group is at the growth stage building on this new reputation to bring this new concept to London, and help with the next phase of growth, strategy, and long:term vision.
The founders are looking for a commercially driven and people:first COO who can help steer the business forward, drive sales performance, strengthen operations, and elevate the overall customer experience across the venues, 15 venues. This is a genuine opportunity to have a major impact on the direction of the business, if you like the crazy world of hospitality and you can manage up and down this could be for you, have you been exposure to large scale events in London, then keep reading?
The Chief Operations Officer Role
- Drive commercial growth, increase sales performance, and identify new revenue opportunities across the estate.
- Oversee day:to:day operations while empowering senior leadership teams to deliver exceptional guest experiences.
- Support the continued evolution of the concept, ensuring operational excellence and consistency across all venues.
- Work closely with the founders to shape the long:term growth strategy and future expansion plans.
- Build high:performing teams and create a culture that attracts, develops, and retains top hospitality talent.
- Deliver clear leadership across operations, people, marketing, sales, and customer experience.
- Help refine the business proposition and strengthen its market position within the competitive London hospitality scene.
Who Were Looking For
- Proven senior hospitality leader (COO, Managing Director, or similar) with strong multi:site experience.
- Strong background within bars, premium hospitality, events or late:night hospitality businesses.
- Commercially driven with a proven ability to grow sales and drive business performance.
- Inspirational people leader who can build culture and lead large operational teams.
- Strategic thinker with experience helping shape long:term business direction and growth.
- Entrepreneurial mindset with the ability to balance big:picture thinking and hands:on leadership.
This is a standout opportunity for a highly capable operator who wants to make a genuine impact in a growing, ambitious hospitality business.
Chief Operations Officer : Hospitality business A GBP 180:200k employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Operations Officer : Hospitality business A GBP 180:200k
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TipTopJob. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TipTopJob
Don't be shy about reaching out to TipTopJob directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Chief Operations Officer : Hospitality business A GBP 180:200k
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TipTopJob and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TipTopJob
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
