Venue Manager in Chester

Venue Manager : Indoor Adventure playground

Location Chester

Salary: A GBP 34,000 : A GBP 39,000+

Im partnering with a fantastic family:first indoor playground in the North West of England where fun meets safety.
Your mission? Keep every guest safe and smiling while creating a warm, professional, and brilliantly run play hub. Youll lead, coach, and energise a high:performing team, set the bar high on operations, and drive the centres commercial success:hitting revenue targets, managing costs, and unlocking every opportunity to grow. All of this sits on a rock:solid foundation of Health and Safety and safeguarding compliance, because when kids and families feel secure, the fun really starts.

Key Responsibilities

• Run the centre day:to:day, keeping cleanliness, safety, and customer service at an excellent standard.
• Be present on the floor as a hands:on leader, coaching and developing the team to create a standout guest experience.
• Own opening and closing procedures, making sure the site is safe, secure, and ready for every session.
• Complete daily End of Day reports covering operations, any incidents, and key highlights or issues.
• Take full ownership of Health and Safety performance and ensure compliance with all legal and internal policies.
• Carry out and record all required daily, weekly, and monthly safety checks without fail.
• Log and manage all accidents, incidents, and safeguarding matters correctly and promptly.
• Manage the centres P and L: grow income, control spend and hit budgeted targets.
• Track departmental performance and spot opportunities to improve efficiency and results.
• Ensure bookings, payments, and customer records are handled accurately and consistently.
• Champion responsible fun and deliver outstanding service across every area of the centre.
• Handle customer queries, complaints, and escalations in a calm, professional, and solution:focused way.
• Collect and act on customer feedback to continually raise service quality and satisfaction.