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- Tasks: Manage emergency calls and provide support to vulnerable and elderly customers.
- Company: Leading call centre service in Cardiff with a focus on customer care.
- Benefits: Flexible shifts, competitive pay, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and ability to work under pressure.
- Other info: Join a dedicated team in a rewarding and impactful role.
The predicted salary is between 28800 - 43200 £ per year.
A leading call center service in Cardiff is seeking a Control Centre Operator responsible for managing emergency and priority calls from vulnerable and elderly customers. The ideal candidate will have strong communication skills, a positive attitude, and the ability to work under pressure. They will need to work on a rotating shift basis as the service operates 24/7, ensuring high levels of customer satisfaction through various channels of support.
24/7 Welfare Call Center Operator in Cardiff employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Welfare Call Center Operator in Cardiff
✨Tip Number 1
Make sure to showcase your communication skills during interviews. We all know that as a Control Centre Operator, you'll be dealing with vulnerable and elderly customers, so practice how you can convey empathy and clarity in your responses.
✨Tip Number 2
Prepare for situational questions! Think about scenarios where you had to work under pressure or handle emergencies. We want to see how you react in those moments, so have some examples ready to share.
✨Tip Number 3
Don’t forget to highlight your positive attitude! Employers love candidates who can maintain a cheerful demeanour, especially in a high-stress environment like a call centre. Show us how you keep things upbeat!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make a difference in our 24/7 service.
We think you need these skills to ace 24/7 Welfare Call Center Operator in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about managing calls, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information and support vulnerable customers.
Keep It Positive: A positive attitude goes a long way, especially in a call centre environment. Let your enthusiasm shine through in your written application. Share examples of how you've maintained a positive outlook even when under pressure.
Tailor Your Application: Don’t just send the same application everywhere! Tailor your CV and cover letter to reflect the specific requirements of the Control Centre Operator role. Mention your experience with emergency calls or working in high-pressure situations to stand out.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at TipTopJob
✨Know the Role Inside Out
Make sure you thoroughly understand what a 24/7 Welfare Call Center Operator does. Familiarise yourself with the responsibilities, especially managing emergency and priority calls. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively communicated in past roles. Think about situations where you had to convey important information clearly, especially under pressure. This will demonstrate your ability to handle calls from vulnerable customers.
✨Demonstrate Your Positive Attitude
A positive attitude can make a huge difference in a call centre environment. Be ready to discuss how you maintain a positive outlook, even when faced with challenging situations. Share stories that highlight your resilience and ability to uplift others, which is crucial for supporting elderly customers.
✨Prepare for Shift Work Questions
Since the role involves rotating shifts, be prepared to discuss your availability and flexibility. Think about how you manage your time and energy during shifts. Showing that you're adaptable and ready to commit to the 24/7 nature of the job will impress the interviewers.
