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- Tasks: Lead and inspire teams to enhance tenant experiences and drive exceptional performance.
- Company: Dynamic organisation focused on customer experience and continuous improvement.
- Benefits: Generous annual leave, home working allowance, and opportunities for professional growth.
- Why this job: Make a real difference in tenant satisfaction while developing your leadership skills.
- Qualifications: Proven experience in team leadership, project management, and customer service excellence.
- Other info: Flexible home-based role with travel to Manchester and potential for impactful change.
The predicted salary is between 52000 - 70000 £ per year.
Temporary Head of Tenant Experience
Location: Home based with frequent travel to Manchester Office
Salary: A GBP 61,953 per annum plus Home working allowance
Vacancy Type: Full time: Temporary for a period of 9 to 12 months
Closing date is 20th February 2026. However we reserve the right to close before the date.
Experience and Qualifications
- Experience of leading coaching high performing teams delivering exceptional levels of performance in a dynamic environment
- Knowledge and understanding of strategy, complaints, regulatory frameworks, and customer experience practices communications
- Experience of developing a quality driven learning and continuous improvement environment
- In depth experience of supporting tenants or customers to overcome a range of sensitive, challenging, and complex scenarios
- Exceptional organisational and problem solving skills
- Evidence of strong management, planning, project management and organisational skills
- Excellent communication, both written and verbal, influencing and negotiation skills, with the ability to produce high-level reports for various audiences
- Experience of managing budgets and resources with a focus on value for money/return on investment
- Experience to develop and deliver operational plans that deliver corporate objectives
- Experience of managing complex projects and initiatives
- Experience of leading and delivering change within an organisation
- Able to analyse and use complex data and deliver information to a range of audiences
Benefits: 27 days annual leave plus
Head of Tenant Experience in Burnley employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Tenant Experience in Burnley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Tenant Experience role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to highlight how your experience aligns with their mission, especially around customer experience and managing complex projects. Show them you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and experience directly to the hiring team. Plus, it’s a great way to stay updated on new opportunities.
We think you need these skills to ace Head of Tenant Experience in Burnley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading high-performing teams and delivering exceptional customer experiences. We want to see how your skills align with the role of Head of Tenant Experience!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've successfully managed complex projects or improved tenant satisfaction. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand their approach to tenant experience and be ready to discuss how your past experiences align with their goals. This shows you’re genuinely interested and have done your homework.
✨Showcase Your Leadership Skills
As a Head of Tenant Experience, you'll need to demonstrate your ability to lead high-performing teams. Prepare specific examples of how you've coached teams to success in dynamic environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect questions about handling sensitive and complex tenant scenarios. Think of challenging situations you've faced and how you resolved them. Highlight your problem-solving skills and your approach to maintaining exceptional customer service.
✨Communicate Clearly and Confidently
Your communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. Be prepared to present high-level reports or data analysis in a way that’s easy to understand, as this will likely come up during the interview.
