At a Glance
- Tasks: Coordinate and deploy recovery resources in a fast-paced control centre.
- Company: Join Hough Green Garage, a leader in 24-hour Breakdown and Recovery Services.
- Benefits: Earn from £13.00 per hour with flexible shift patterns and full-time hours.
- Other info: Enjoy a supportive team environment with opportunities for growth.
- Why this job: Make a real difference by helping people in urgent situations every day.
- Qualifications: Strong communication skills and ability to work under pressure required.
The predicted salary is between 27360 - 31200 £ per year.
Location: Widnes
Salary: From £13.00 per hour (dependent on shift and experience)
Vacancy Type: Full-time, Permanent
Shift Pattern: 4 days on, 2 days off: 12-hour shifts (day and night shifts available). Alternative shift patterns may be considered and discussed at interview.
About Us: Hough Green Garage is a leading provider of 24-hour Breakdown and Recovery Services, proudly operating for over 40 years. We support Local Authorities, Blue Light Emergency Services, major Motoring Organisations, and private companies nationwide. Due to continued growth and new contract awards, we are expanding our Control Centre team in Widnes.
The Role: We are seeking dedicated Breakdown and Recovery Coordinators to join our fast-paced 24 hour Control Centre. This role requires calm, confident decision‑making, especially when dealing with time‑critical and emergency situations. You will be managing inbound and outbound calls, deploying recovery operators, and ensuring jobs are completed efficiently and professionally. You will interact daily with members of the public, emergency services, motoring organisations, and roadside teams.
Key Responsibilities:
- Coordinate and deploy recovery resources efficiently across all active jobs
- Monitor job progress through to completion
- Manage driver workloads and map nearest available resources
- Answer and manage high‑volume inbound and outbound calls
- Liaise with administrative staff and recovery teams
- Raise workload issues or operational concerns with management
- Provide training and support to colleagues as required
- Handle customer enquiries professionally in person and by phone
- Ensure accurate documentation and compliant handling of personal data (GDPR)
- Conduct property searches with integrity and confidentiality
What We’re Looking For:
- Strong communication skills (written and verbal)
- Ability to work under pressure and remain calm in urgent situations
- Excellent problem‑solving and decision‑making abilities
- Strong organisational skills and attention to detail
- Ability to work independently and as part of a team
- Flexible, proactive, and positive attitude
- Strong interpersonal skills and professionalism
- Target‑driven and comfortable working to deadlines
- Understanding of health and safety requirements
Additional Information: Police Vetting is required for this role. Failure to achieve and maintain clearance may result in withdrawal of offer or termination of employment. Alternative shift patterns may be considered and discussed at interview.
Breakdown and Recovery Co:ordinator employer: TipTopJob
Hough Green Garage is an exceptional employer, offering a dynamic work environment in Widnes where teamwork and professionalism are at the forefront of our operations. With over 40 years of experience in the breakdown and recovery industry, we provide our employees with comprehensive training, opportunities for career advancement, and a supportive culture that values each team member's contributions. Our flexible shift patterns and commitment to employee well-being make us a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown and Recovery Co:ordinator
✨Tip Number 1
Get to know the company! Research Hough Green Garage and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with the public and emergency services, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you had to make quick decisions under pressure. This will demonstrate your capability to handle the fast-paced environment at Hough Green Garage.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Breakdown and Recovery Co:ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Breakdown and Recovery Coordinator role. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about joining our team at Hough Green Garage and how your background makes you the perfect fit for this fast-paced environment.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects your ability to convey information clearly and professionally. We want to see that you can handle high-pressure situations with ease!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at TipTopJob
✨Know the Company Inside Out
Before your interview, take some time to research Hough Green Garage. Understand their services, values, and the role they play in the community. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario Questions
Given the nature of the Breakdown and Recovery Coordinator role, be ready to discuss how you would handle high-pressure situations. Think of examples from your past experiences where you had to make quick decisions or manage multiple tasks simultaneously.
✨Showcase Your Communication Skills
Strong communication is key in this role. During the interview, practice clear and concise responses. You might even want to prepare a few questions to ask the interviewer about team dynamics or communication strategies within the Control Centre.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss specific instances where you've successfully solved problems or improved processes. Highlight your organisational skills and attention to detail, as these are crucial for managing recovery resources efficiently.
