At a Glance
- Tasks: Provide five-star service to patients and manage their journey through the clinic.
- Company: Award-winning private doctors' surgery in North Leeds.
- Benefits: Competitive pay, supportive team environment, and flexible hours.
- Other info: Great opportunity for personal growth and development in a rewarding role.
- Why this job: Join a dynamic team and make a real difference in patient care.
- Qualifications: Experience in customer service or healthcare preferred.
The predicted salary is between 29100 - 33200 £ per year.
Private Doctors surgery in North Leeds LS8
Salary circa A GBP 14:16 ph dependent on skills and experience
Hours midday : 6pm daily Monday to Friday with Saturday hours to be discussed
Site based no hybrid working
Our client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced Patient Services and Concierge Coordinator to join their existing team.
Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout. This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.
The Role will include, but is not limited to:
- Care of patients in reception and waiting area
- Answering phone calls and emails
- Patient appointment scheduling
- Daily diary management
- Preparation and filing of patient notes
- General Housekeeping in reception, waiting areas and WCs
- Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
- Follow up telephone calls to patient
- Responsible for screening calls to risk assess patients prior to arranging their appointment
- Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills and Experience:
- Excellent customer service, interpersonal and communication skills
- Outstanding listening skills and ability to empathise with patients needs and concerns
- Appropriate sense of discretion in dealing with varied and difficult situations
- Ability to convey a positive attitude in all dealings with others, whether patients or staff members
- Ability to work as a team member
- Treats patients and co-workers with respect
- Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling
- Ability to manage multiple tasks simultaneously
- Excels under pressure
- Highly motivated
- Exceptional personal organisational skills
- IT skills
- Attentive to detail
- Good problem solving skills
Premium Patient Concierge & Service Coordinator in Bradford employer: TipTopJob
The Private Doctors in North Leeds is an exceptional employer, offering a supportive and dynamic work environment where patient care is at the forefront. With a focus on delivering five-star service, employees benefit from a culture of teamwork and respect, alongside opportunities for professional growth within a prestigious, award-winning practice. The role of Premium Patient Concierge & Service Coordinator not only provides competitive pay but also allows for meaningful interactions with patients, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Patient Concierge & Service Coordinator in Bradford
✨Tip Number 1
Get to know the company! Research The Private Doctors and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about patient interaction, make sure you can convey empathy and professionalism. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows initiative and enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage directly with us.
We think you need these skills to ace Premium Patient Concierge & Service Coordinator in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant roles in healthcare. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Premium Patient Concierge role. Share specific examples of how you've provided five-star service in the past – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of patient interaction, make sure your application reflects your excellent communication skills. Whether it's through your writing style or how you present your experiences, let us see that you can connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Private Doctors!
How to prepare for a job interview at TipTopJob
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Premium Patient Concierge & Service Coordinator. Familiarise yourself with the specific tasks mentioned in the job description, like patient appointment scheduling and managing communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing five-star service, be ready to share examples from your past experiences where you've excelled in customer service. Think of situations where you had to empathise with patients or resolve issues effectively. This will highlight your suitability for the position and your ability to handle the demands of the job.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s crucial for this role, as you'll need to understand patients' needs and concerns. Show that you can listen and engage, which will reflect your interpersonal skills.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the practice, team dynamics, or patient care processes. This not only shows your interest but also gives you insight into whether this is the right fit for you. Plus, it demonstrates your proactive approach!
