At a Glance
- Tasks: Provide five-star service to patients and manage appointments in a busy surgery.
- Company: Award-winning private doctors' surgery in North Leeds.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on patient care and teamwork.
- Why this job: Join a caring team and make a real difference in patients' lives.
- Qualifications: Experience in customer service or healthcare preferred, with strong communication skills.
The predicted salary is between 29100 - 29500 £ per year.
Private Doctors surgery in North Leeds LS8. Salary circa A GBP 14:16 ph dependent on skills and experience. Hours midday to 6pm daily Monday to Friday with Saturday hours to be discussed. Site based, no hybrid working.
Our client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced Patient Services and Concierge Coordinator to join their existing team.
Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout. This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.
The Role will include, but is not limited to:
- Care of patients in reception and waiting area
- Answering phone calls and emails
- Patient appointment scheduling
- Daily diary management
- Preparation and filing of patient notes
- General Housekeeping in reception, waiting areas and WCs
- Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
- Follow up telephone calls to patients
- Responsible for screening calls to risk assess patients prior to arranging their appointment
- Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills and Experience:
- Excellent customer service, interpersonal and communication skills
- Outstanding listening skills and ability to empathise with patients' needs and concerns
- Appropriate sense of discretion in dealing with varied and difficult situations
- Ability to convey a positive attitude in all dealings with others, whether patients or staff members
- Ability to work as a team member
- Treats patients and co-workers with respect
- Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling
- Ability to manage multiple tasks simultaneously
- Excels under pressure
- Highly motivated
- Exceptional personal organisational skills
- IT skills
- Attentive to detail
- Good problem solving skills
Patient Services and Concierge Coordinator in Bradford employer: TipTopJob
The Private Doctors in North Leeds is an exceptional employer, offering a supportive work environment where patient care is at the forefront of our mission. With a focus on delivering five-star service, we provide our team with opportunities for professional growth and development, alongside competitive pay and a collaborative culture that values each member's contributions. Join us to be part of a dedicated team that makes a real difference in patients' lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services and Concierge Coordinator in Bradford
✨Tip Number 1
Get to know the company! Research The Private Doctors and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about patient interaction, make sure you can convey empathy and professionalism. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows initiative and enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage directly with us.
We think you need these skills to ace Patient Services and Concierge Coordinator in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in patient services or customer-centric industries to show us you’re the right fit for our team.
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re passionate about providing five-star service. Share specific examples of how you've excelled in similar roles, so we can see your personality shine through!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to showcase your interpersonal skills in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at TipTopJob
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services and Concierge Coordinator. Familiarise yourself with the specific tasks mentioned in the job description, like patient appointment scheduling and managing communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing five-star service, be ready to share examples from your past experiences where you excelled in customer service. Think of situations where you went above and beyond for a patient or client, and how you handled difficult situations with empathy and professionalism.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific scenarios related to patient care and communication. Practice responses to questions like 'How would you manage a difficult patient?' or 'What steps would you take if a patient’s appointment needs to be rescheduled?' This will show your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in this role. This not only shows your interest but also helps you gauge if the practice aligns with your values and work style.
