At a Glance
- Tasks: Provide five-star service to patients, managing appointments and communications.
- Company: Award-winning private doctors' surgery in North Leeds.
- Benefits: Competitive pay, supportive team environment, and professional growth opportunities.
- Other info: Fast-paced role with a focus on delivering exceptional patient experiences.
- Why this job: Join a dynamic team and make a real difference in patient care.
- Qualifications: Experience in customer service or healthcare, with excellent communication skills.
The predicted salary is between 29100 - 33000 £ per year.
Private Doctors surgery in North Leeds LS8
Salary circa £14:16 ph dependent on skills and experience
Hours: midday - 6pm daily Monday to Friday with Saturday hours to be discussed
Site based, no hybrid working
Our client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced Luxury Patient Experience Coordinator to join their existing team.
Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout. This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.
The Role Will Include, But Is Not Limited To:
- Care of patients in reception and waiting area
- Answering phone calls and emails
- Patient appointment scheduling
- Daily diary management
- Preparation and filing of patient notes
- General Housekeeping in reception, waiting areas and WCs
- Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
- Follow up telephone calls to patients
- Responsible for screening calls to risk assess patients prior to arranging their appointment
- Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills And Experience:
- Excellent customer service, interpersonal and communication skills
- Outstanding listening skills and ability to empathise with patients' needs and concerns
- Appropriate sense of discretion in dealing with varied and difficult situations
- Ability to convey a positive attitude in all dealings with others, whether patients or staff members
- Ability to work as a team member
- Treats patients and co-workers with respect
- Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling
- Ability to manage multiple tasks simultaneously
- Excels under pressure
- Highly motivated
- Exceptional personal organisational skills
- IT skills
- Attentive to detail
- Good problem solving skills
Luxury Patient Experience Coordinator in Bradford employer: TipTopJob
The Private Doctors in North Leeds is an exceptional employer, offering a supportive and dynamic work environment where patient care is at the forefront. With a focus on delivering five-star service, employees benefit from a culture of teamwork and respect, alongside opportunities for professional growth within the healthcare sector. The surgery's commitment to excellence ensures that staff are valued and empowered to make a meaningful impact in patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Patient Experience Coordinator in Bradford
✨Tip Number 1
Get to know the company! Research The Private Doctors and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in customer service and how it aligns with the Luxury Patient Experience Coordinator role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury setting. Make sure you look polished and professional when you walk into that interview – it shows you care about the role and the patients you'll be serving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Luxury Patient Experience Coordinator in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant roles in surgeries or clinics. We want to see how your skills align with the Luxury Patient Experience Coordinator position, so don’t hold back!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share your passion for providing five-star service and how you can enhance the patient experience at The Private Doctors. We love a personal touch, so let your personality come through.
Showcase Your Communication Skills:Since this role involves a lot of patient interaction, make sure to demonstrate your excellent communication skills in your application. Whether it’s through your writing style or examples of past experiences, we want to see how you connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TipTopJob
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Luxury Patient Experience Coordinator. Familiarise yourself with the specific tasks mentioned in the job description, like patient care and appointment scheduling. This will help you demonstrate how your skills align perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing five-star service, be ready to share examples from your past experiences where you excelled in customer service. Think of situations where you went above and beyond for a patient or client, and how you handled difficult situations with empathy and professionalism.
✨Practice Active Listening
During the interview, it’s crucial to show that you can listen and respond thoughtfully. Practice active listening by nodding, maintaining eye contact, and summarising what the interviewer says before responding. This will demonstrate your outstanding listening skills and ability to empathise with patients’ needs.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to patient care and communication. Prepare by thinking through how you would handle various scenarios, such as managing a busy reception area or dealing with a distressed patient. This will showcase your problem-solving skills and ability to work under pressure.
