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- Tasks: Lead housing services, ensuring high-quality support and community building.
- Company: Stonewater, a leading housing provider committed to quality homes for all.
- Benefits: Competitive salary of GBP 55,000, with opportunities for professional growth.
- Other info: Join a supportive workplace focused on diversity and employee wellbeing.
- Why this job: Make a real difference in people's lives by creating safe and thriving communities.
- Qualifications: Experience in housing management and strong leadership skills required.
The predicted salary is between 55000 - 55000 ÂŁ per year.
Location: North East (e.g., Leeds, Bradford, Leicester, Coventry, Cambridge)
Salary: GBP 55,000 per annum
Vacancy Type: Full Time
Closing date: 07 May 2026
At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We're looking for an experienced Locality Manager to lead housing services across the North East, ensuring our customers receive highâquality, responsive and personalised support.
About the Role
As a Locality Manager, you'll be responsible for the operational delivery of housing services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You'll also play a key leadership role: coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decisionâmaking and strong customer outcomes.
What You'll Be Doing
- Leading tenancy services including allocations, tenancy management and enforcement
- Managing neighbourhoods to ensure estates are clean, safe and well maintained
- Supporting customers with complex needs through effective case management and multiâagency working
- Championing complaint resolution and using learning to continuously improve services
- Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards
- Building strong relationships with residents, community groups, local authorities and partners
- Using performance data and KPIs to drive service improvements and customer satisfaction
- Lineâmanaging Housing Officers and embedding a culture of coaching, development and accountability
- Contributing to service planning, areaâbased initiatives and wider organisational priorities
You'll Need
- Experience in housing management or community services
- A solid understanding of tenancy law, housing regulation and safeguarding
- Proven experience coaching and developing highâperforming teams
- Strong communication, conflict resolution and stakeholder management skills
- The ability to analyse performance information and use data to improve outcomes
- Experience of leading teams, managing performance and handling complex situations with professionalism and empathy
Discover Stonewater
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious houseâbuilding programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards Menopause Friendly accreditation.
Stonewater reserves the right to bring the closing date forward should we receive enough quality applications prior to the current closing date.
Locality Manager North East in Bradford employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Locality Manager North East in Bradford
â¨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or local community services. A friendly chat can lead to insider info about job openings or even a referral.
â¨Tip Number 2
Prepare for interviews by researching Stonewater and its values. Show us how your experience aligns with our mission of providing quality homes and services. We love candidates who are passionate about making a difference!
â¨Tip Number 3
Practice your responses to common interview questions, especially around leadership and conflict resolution. We want to see how you handle tough situations and support your team effectively.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows us youâre genuinely interested in joining our team at Stonewater.
We think you need these skills to ace Locality Manager North East in Bradford
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Locality Manager role. Highlight your experience in housing management and how it aligns with Stonewater's mission to provide quality homes and services.
Showcase Your Leadership Skills: As a Locality Manager, you'll be leading teams, so donât forget to mention your coaching and mentoring experience. Share specific examples of how you've developed high-performing teams in the past.
Demonstrate Your Understanding of Housing Regulations: Familiarise yourself with tenancy law and housing regulations. In your application, reference your knowledge and experience in these areas to show youâre the right fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. Itâs the best way for us to receive your details and ensures youâre considered for the position. Donât miss out!
How to prepare for a job interview at TipTopJob
â¨Know Your Stuff
Make sure you brush up on your knowledge of housing management, tenancy law, and safeguarding. Familiarise yourself with Stonewater's mission and values, as well as the specific challenges faced in the North East. This will show that you're not just interested in the role, but also in the organisation itself.
â¨Showcase Your Leadership Skills
As a Locality Manager, you'll be leading teams and managing performance. Prepare examples of how you've successfully coached and developed teams in the past. Think about specific situations where your leadership made a difference, and be ready to discuss these during the interview.
â¨Demonstrate Your Problem-Solving Abilities
Expect questions about handling complex situations and conflict resolution. Prepare to share instances where you've effectively managed complaints or improved services based on feedback. Highlight your analytical skills by discussing how you've used data to drive improvements in previous roles.
â¨Build Rapport with Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their experiences at Stonewater and the team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with your values.