Food and Beverage Manager in Bradford

Location: HQ: Hotel, North Leeds

Salary: A GBP 32k to A GBP 35k (dependent on experience)

Overview and Core Values

At the hotel, every member of the team must play their part in delivering exceptional service to our guests, our owners and our colleagues. As a F and B Manager working for the hotels you will demonstrate a positive can-do attitude to drive exceptional standards and guest experience to deliver the hotel's overall objective. The hotel has 4 core important values which are central to the success of the hotel:

• Ownership: We think and perform like owners
• Driven: We have a constant desire for improvement
• Transparency: We ensure clarity in communication so that there are no surprises
• Investment in our People: We continuously invest in our people to ensure that they are the best that they can be

Key Skills Required

• Previous F and B Manager experience in hotel environment
• Commitment to delivering a high level of customer/client service
• Ability to communicate and influence across all stakeholders
• A strong ability to manage business/workflow priorities to ensure success of department
• Team player and able to work proactively with a wide remit
• Ability to work under pressure and under own initiative
• Experience of managing a team
• Firm understanding of GPs and menu engineering
• Creative and innovative approach

Key Skills Desirable

• Recognised and relevant qualifications for this industry
• Previous experience in event management
• Previous experience running a multi-outlet function
• Previous mixology experience

Core Duties and Responsibilities

• Take accountability for all F and B operations across restaurant, bar and function rooms
• Control expenditure within F and B outlets. This is a shared role but your involvement will be valued.
• Take accountability for achieving budgeted cost of sales in Food and Beverage
• Identify and act upon opportunities to grow revenue and reduce costs within the F and B department.
• Ensure full compliance with licensing laws, health and safety and other statutory regulations
• Ensure the completion of the shift handovers and shift checklists
• Be aware of all local events, all local competitors and ensure that our F and B operation and product remains the market leader
• Manage the day-to-day operation of F and B outlets
• Plan, coordinate and lead weekly F and B meetings
• Ensure compliance with regard to food hygiene and hotel food and beverage systems in line with the company Food Policy and current legislation
• Deal with customer complaints ensuring effective outcomes
• Utilise personnel between all F and B outlets to minimise payroll expenditure and ensure flexibility of the team and optimise staff stability
• Supervise work at all levels and set clear objectives for F and B team and department
• Complete monthly F and B reports or as and when required
• Duty Manager responsibilities
• Update all employee documentation in EPS to ensure staff files remain current and up to date
• Monitor and manage employee absences within the F and B department, ensuring all absences are accurately recorded within EPS, reasons for absences are recorded within EPS, and return to work (RTW) forms are complete and loaded in EPS.
• Manage any staff issues informally where appropriate and advise Hotel Manager of any issues which need to be formally dealt with
• Ensure all rotas are loaded into EPS and signed off by the set deadlines

People

• Fully accountable for all team members within the F and B unit in terms of recruitment, performance management
• Liaise with Line Manager with any issues which may be classed as high risk
• Act as a role model in terms of values, professional ethics and conduct
• Identify training needs within the team and deliver or source appropriately