At a Glance
- Tasks: Provide five-star service to patients, managing appointments and communications.
- Company: Award-winning private doctors' surgery in North Leeds.
- Benefits: Competitive pay, supportive team environment, and professional growth opportunities.
- Other info: Fast-paced role with a focus on exceptional patient experiences.
- Why this job: Join a dynamic team and make a real difference in patient care.
- Qualifications: Experience in customer service or healthcare preferred, with strong communication skills.
The predicted salary is between 29100 - 33000 £ per year.
Private Doctors surgery in North Leeds LS8
Salary circa £14:16 ph dependent on skills and experience
Hours: midday - 6pm daily Monday to Friday with Saturday hours to be discussed
Site based, no hybrid working
Our client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced Luxury Patient Experience Coordinator to join their existing team.
Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout. This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.
The Role Will Include, But Is Not Limited To:
- Care of patients in reception and waiting area
- Answering phone calls and emails
- Patient appointment scheduling
- Daily diary management
- Preparation and filing of patient notes
- General Housekeeping in reception, waiting areas and WCs
- Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
- Follow up telephone calls to patients
- Responsible for screening calls to risk assess patients prior to arranging their appointment
- Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills And Experience:
- Excellent customer service, interpersonal and communication skills
- Outstanding listening skills and ability to empathise with patients' needs and concerns
- Appropriate sense of discretion in dealing with varied and difficult situations
- Ability to convey a positive attitude in all dealings with others, whether patients or staff members
- Ability to work as a team member
- Treats patients and co-workers with respect
- Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling
- Ability to manage multiple tasks simultaneously
- Excels under pressure
- Highly motivated
- Exceptional personal organisational skills
- IT skills
- Attentive to detail
- Good problem solving skills
Five-Star Patient Experience Specialist in Bradford employer: TipTopJob
The Private Doctors in North Leeds is an exceptional employer, offering a supportive and dynamic work environment where patient care is at the forefront. With a focus on delivering five-star service, employees benefit from a culture of teamwork and respect, alongside opportunities for professional growth within the healthcare sector. The practice's commitment to excellence ensures that staff are valued and empowered to make a meaningful impact in patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Five-Star Patient Experience Specialist in Bradford
✨Tip Number 1
Get to know the company! Research The Private Doctors and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their five-star service ethos.
✨Tip Number 2
Practice your communication skills! Since this role is all about patient interaction, make sure you can convey empathy and professionalism. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees of The Private Doctors on LinkedIn. A friendly chat can give you insider tips and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Five-Star Patient Experience Specialist in Bradford
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in healthcare or similar fields. We want to see how you've gone above and beyond to provide a five-star experience for patients or clients.
Tailor Your Application:Don’t just send the same CV everywhere! Tailor your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Personable in Your Cover Letter:Your cover letter is your chance to show us your personality! Share why you’re passionate about patient care and how you can contribute to our team. A warm, engaging tone will help you stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TipTopJob
✨Know Your Patient Experience
Make sure you understand what a five-star patient experience looks like. Research the company and think about how you can contribute to their mission of providing exceptional service. Be ready to share examples from your past roles where you’ve gone above and beyond for customers.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with patients, practice articulating your thoughts clearly and empathetically. During the interview, demonstrate your active listening skills by responding thoughtfully to questions and showing that you value the interviewer’s input.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult patient or managing multiple tasks at once. Think through potential scenarios in advance and prepare structured responses that highlight your problem-solving abilities and customer service experience.
✨Dress the Part
As you’re applying for a position in a luxury environment, make sure to dress professionally. This shows respect for the role and the company’s standards. A polished appearance can help set a positive tone for the interview and reflect your understanding of the patient experience.
